"If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. . This is not working anymore, the BA webpage only takes to Voucher only. By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. Following the steps above if you have a cash booking that has not been canceled by BA will see you forfeit most of your cash. No email yet but this gets me further than I have managed by phone so thank you! Any other ideas please? Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. Submit your British Airways refund request form. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. The airline refused. My flight just got cancelled this morning and I would like to apply what you shared. Dial 0800 727 800 Law Reform (Frustrated Contracts) Act 1943. Thats great!! Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. PPS. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Learn more in our Cookie Policy. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. For example, the online refund request option was disabled by BA. Is your flight delayed three hours before the departure? This button displays the currently selected search type. (Booked together with a cancelled flight). He said that could take up to 10 days for the taxes refund. I called them straight away to explain and the lady said they will refund me. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. Thank you for this! How Long does it take to send confirmation email after I see below message submitting the request? Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. Tried again at 19.14 and it worked email received. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. Then it just takes me to the future voucher page. Can I change my BA voucher for a full refund? Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. Hopefully that works! The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. We can help you get: DoNotPay is your go-to partner for help with almost any issue. Update to my post on 5th June. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. regarding COVID-19 and flying with British Airways. Is that the cause of my failure? Can I expose what theyve done and force them into refunding me? British Airways can't keep your money under any . To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Ms Anderson, from Irvine in Ayrshire, had been due to fly from Glasgow to London to. I dont think it is working now. Above guide is not working now becuase BA changed browser little bit. In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . Sit back and relax while we do the work. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. Warm regards, Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. DEPLORABLE CUSTOMER SERVICE. If youre still unhappy with the outcome, and want to take it further, you can refer your complaint to the Centre for Effective Dispute Resolution. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. Did you try the link I posted on the 24th (in the post above)? Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. BA even not allowing me to manage my booking. Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. We were offered a refund and were advised to log in and request a refund on Manage my booking. To find out, I contacted the airline directly on your behalf. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. Or, rebook to travel on different dates (subject to availability). I got through to an operator immediately. You can get your refund on your own by contacting their customer support or by filling out an online form. This option has been turned off by BA so teh work around does not now work. 3. But I am still waiting comfirmation email since 1:40 PM. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? Any advice. Hopefully they really return the money ! British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. what to do if you were already tricked to accepting voucher? If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. It worked for my first flight that got cancelled, did it yesterday. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. I was able to request a refund using the above steps. No refund till April 7. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. The standard cancellation and refund fee is 35 British pounds ($39.77) per person. You are entitled to a 100% refund if the airline cancelled your trip. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. Big mistake! Hope you have a lovely day ahead! Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Thank you Elias! British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. Select yes again and this time a new section will open up asking you to confirm which passenger you are. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. And I think I used some points to part pay will those be refunded too? If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. If your flight gets canceled, you can rebook it for free. 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