These are generally in extraordinary circumstances, particularly in the case of a death in the family. (c) if the delivery method is changed to e-delivery, you will be required either to (i) ensure that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event; or (ii) provide a valid email address and ensure that you are able to receive delivery of the Resale Tickets by email, 10.9 It is your responsibility to check your Resale Tickets immediately once they have been delivered as mistakes cannot always be rectified. 1.6 The Ticket Exchange further provides a safe place for customers to purchase Resale Tickets at a fair price, as we impose a cap on the amount sellers can list their Resale Tickets for sale. The Truth About Admission Fees. When you buy a Resale ticket, we do our best to reissue them in your name. A per ticket exchange fee may apply. Validate the all information for ticket exchange and submit. Any missed carrier collections (be it the fault of you or the carrier) and/or any notification of a failed delivery that you receive must be notified to us as soon as possible and in any event, in advance of the date of the relevant event. Re: Possible to change ticket dates at Universal and Disney? Ticketmaster Tickets Exchange Requirements: Your new tickets must be of equal or greater price than your current tickets, for the same event, venue, and date. You have nothing to worry about if you buy your ticket during the off-season and the prices surge a few days later. skip to content. 12.1 The terms "including", "include", "in particular", "e.g." Exchange by email Write VOID on the tickets you wish to exchange. 16.4 If any provision of this Ticket Exchange Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Ticket Exchange Policy. The availability of Resale Tickets to purchase using the Ticket Exchange is subject to availability and does not mean that Primary Tickets arent also available to purchase for an event or that an event is sold out or that tickets to an event are not available to purchase from other sources (e.g. Most promo tickets have detailed terms of use and are likely only valid for a specified period of time. Tickets price would be automatically set as your purchased tickets price. Transfer your tickets with Ticket Transfer. Yes 9.2 The Sale Price of a Resale Ticket may be higher than the price paid for the Resale Ticket when it was purchased as a Primary Ticket. 15.5 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and any relevant Event Partner. If in doubt about any of your tax obligations, you should seek specialist tax advice. Tickets are now on sale for the 2022-23 season. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. 10.8 In certain circumstances, the fulfilment method may need to change, in which case we will notify you and confirm any instructions necessary to facilitate fulfilment of the Resale Tickets by the new method, including as follows: (a) if the delivery method is changed to "Collection" and you are provided with any personal data of the seller in order to facilitate such collection, upon collection of the Resale Tickets, you must delete and/or destroy any documents and other electronic or hard copy records containing the personal data of the seller; (b) if the delivery method is changed to postage, you will be required to provide a safe and secure delivery address and ensure that you are available to take delivery of the Resale Tickets; and. No, you can transfer all or some of your tickets. If you have purchased the wrong tickets for same date on Ticketmaster, then Ticketmaster asks users to reach out for changes as soon as possible you notice it via support form. Create Your Own (CYO) package holders can exchange tickets for $15 per ticket. No exchange fee Broadway subscribers may exchange their tickets to another performance of the same show up to 72 hours before their scheduled performance, subject to availability. (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers. Calling is a 3 hour wait time. Don't worry though - you'll still be able to get into the event. Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. I've been to every continent except Antarctica, and I always looking for the next adventure. Tickets are purchased directly from the Ticketmaster website or app itself. Contact Us 11.1 If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation from our Event Partner. . 9.15 Please note, all seating maps and charts displayed during the purchase process are for guidance only and reflect the general layout for the venue for particular events. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Ticket Exchange Policy. 3.1 In order to sell or purchase a Resale Ticket using the Ticket Exchange, you must be 18 years old or more; be able to enter into legally binding contracts; have a Ticketmaster account, and have a valid credit or debit card issued in your name. This clause does not affect the terms of any clauses specifically providing for a right of refund. Most people know you shouldnt buy from these sellers, so its probably best to avoid them altogether. I have Hamilton tickets for September that were origanally for April 2020. How to Contact Ticketmaster Belgium You can transfer as many tickets as you like. However, you (seller) may delist your Resale Tickets (provided they remain unsold at the time of delisting) so that you can request a refund from us for your Primary Tickets as originally purchased under our, (b) buyers of orders for Resale Tickets that were placed prior to the announcement of the alteration or rescheduling of the event will be able to request to cancel their order. 2 jf. Find the ticket (or tickets) you no longer need. Administrative and handling fees of 2,5 per ticket apply. Finding a ticket is no simple task especially following another year of dreaded ticket sales and that oh-so-awful Ticketmaster queue. 4.4 We cannot guarantee that Resale Ticket listings will be published and active within a certain time or that listings will appear in a particular order or in any search results, or that listed Resale Tickets will sell. Help us improve this article with your feedback. If you provide a delivery address that is different to your billing address, it is your responsibility to ensure that delivery is successfully received, and we shall not be responsible or liable for any non-delivery and/or refused delivery in such cases. 16.5 Any of our and our Event Partners affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999. In particular, the following are unable to be listed for sale on the Ticket Exchange: (a) Primary Tickets being fulfilled by way of Collection from Box Office; (b) Primary Tickets purchased from Ticketmaster distribution points other than ticketmaster.co.uk (e.g. and consequently, if an order fails because of your dispatch error, you may not be entitled to receive payment for the sale and/or the terms of clause 8 will apply. Re: Possible to change ticket dates at Universal and Disney? If you buy your ticket when Universal is running a promotion, you can make changes regardless of your intended visit date. You may also be subject to any other specific listing conditions or restrictions imposed by us on a case by case basis and in our sole discretion. FRESNO, Calif. (AP) Mabu saunters across a grassy field and raises his long, gray trunk to wrangle food from a hole carved inside a large boulder, captivating the attention of a girl propped up on her father's shoulders. (f) You must declare yourself as a "business seller" if you are listing the Resale Tickets in the course of a business (or if we in our sole discretion determine that you are doing so) and/or are otherwise deemed to be a "trader" for the purposes of applicable laws and regulations relating to online trading and consumer protection (as such term is defined in such laws and regulations). None of us can go on the new date in September. Instead, it sat on your. A venue may release more tickets for Ticketmaster to sell as the event date approaches. As for new tickets you will have to buy tickets for the date you would like to attend. 16.8 This Ticket Exchange Policy shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with this Ticket Exchange Policy. With undated multi-day passes, they . You should contact us using our. We may be able to help with an exchange if the event is at least 24 hours away (though for some events we may need 48- or 72-hours' notice). Set your price or use our recommended price and tap List tickets. If youve bought your ticket from an authorized third-party seller, you can modify your ticket by contacting Universal Orlando or Hollywood. Simply click on "My Tickets" in the mobile app, then "Change Ticket" on the next page. 5. How can we change the date for a different time. 16.6 Nothing contained within this Ticket Exchange Policy and no action taken by you or us pursuant to this Ticket Exchange Policy shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent. This will be the same price you paid, or less if you wish. Once the recipient accepts your offer, you will not be able to cancel the . 1 [deleted] 3 yr. ago We believe bragging rights are in order. In rare circumstances, if your payment is recalled by the associated bank (a "chargeback"), we reserve the right to cancel and refund such order even where an order confirmation has been sent. Please note, some complaints can take as much as 28 days to resolve. 9.8 Upon entering payment details and clicking "buy now", you are expressly authorising us, acting as disclosed agent on behalf of the seller, to debit or authorise payment via the method of payment provided by you. Set the price. Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. In some cases, you may be able to exchange your tickets through Ticketmasters fan-to-fan exchange program, which allows ticket holders to sell or exchange their tickets with other fans. 12.2 The headings used within this Ticket Exchange Policy are for reference purposes only and do not affect its interpretation. 13.4 If you are using the Ticket Exchange in the course of a business, you hereby indemnify and hold the Indemnified Parties harmless against all losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered) that arise out of any third party or government authority claim that involves, relates to or concerns any local, regional or national tax obligation or amounts due or owing pursuant to any tax regulation, order, law or decree, or any dispute concerning the tax status of you or us. 9.5 Because you can purchase Items for events taking place in several different countries, not all Items are priced in British Pound Sterling. Unfortunately, we're unable to exchange any bookings for any new dates that might come available at a later date. 2021 Vivid Seats Ltd. All rights reserved. To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation. Its always best to check with Ticketmaster or the event organizer directly to confirm whether ticket exchanges are allowed or not. All Rights Reserved. (b) You may not list Resale Tickets for sale above the price that you paid for the tickets. However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. 14.5 We are not responsible for the actions or failures of any Venue, performer, promoter or other Event Partner. (c) tickets that were first purchased from any third party agents, venues, promoters or other sources (including Groupon). If you cant use your unnamed/undated tickets, youre better off keeping them or gifting them to someone else. We would be happy to work on suggestions provided by our users as it would bring us more closer to our mission "Let's Connect the World Better". Can You Change Universal Studios Ticket Date? You can add your tickets to the app, but you arent permitted to make changes. With undated multi-day passes, they may not expire, but use-by dates kick in after your first visit. If you are listing and selling a Resale Ticket, you will also need to have an Adyen MarketPay account (which we will set up for you as part of the listing process and act as an authorised representative for you in relation to Adyen), and you will need to enter into a separate legally binding contract with Adyen by accepting. Further information on how we use your personal data can be found in our. Select the ticket group you'd like to sell. For some events, the layout and specific seat locations may vary without notice. 2.1 In order to set up a Ticketmaster account you must: (a) be at least 18 years old and able to enter into legally binding contracts; and. Then how do I transfer my ticket to another friend if I am unable to attend due to work schedule the next couple months? Please note, once the legally binding contract is formed, you are giving up your rights to the Resale Ticket and are legally bound to supply the Resale to the relevant buyer. A legally binding contract between you and the seller is formed upon the issuing of the order confirmation. Joe Foster, a 42-year-old nurse, leans on the fence outside the exhibit, entranced by his movements, while on a date. In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. 7.2 We reserve the right to cancel orders and issue refunds to buyers where, in our reasonable opinion, a buyer is legally entitled to a refund for any reason and/or pursuant to clause 8, in which case no payment shall become due to you. Similarly, the Ticketmaster Fan Guarantee program also does not cover exchanging tickets for another event. 5.2 Whilst we try to ensure the accuracy of order confirmations, sometimes technical or other errors may occur. If you bought tickets online, you already have an account - just sign in. The first set of numbers (in this case 12-2345) is the order number, which is assigned to the purchase when it is made. A per ticket exchange fee may apply. Our Motto is: Lets Connect the World Better. (d) You may not list Resale Tickets that have been obtained in breach of our. However, buyers and sellers must not contact or attempt to contact each other directly (except where a seller is a "business seller" (as defined in clause 4.3(g) below), in which case a buyer may contact that seller directly in relation to any complaints using the contact details provided). Contacting Universal Orlando or Hollywood may not list Resale tickets that have been obtained in breach of our surge... Will not be able to get into the event date approaches some cases 48-72 prior... `` in particular, please ensure that you will not be able to get into the event which. Them to someone else failures of any venue, performer, promoter or other event Partner or other may... May vary without notice all information for ticket exchange Policy are for reference purposes only and do affect... Exhibit, entranced by his movements, while on a strict no refunds, exchanges or cancellations Policy hours! 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