ugggg. The buy, destroy, and open a case type. I send in a request in December to become a suggested user and got no response. Im so sick of sharing other peoples things and not getting the same in return. I started on Posh and left, due to constant issues.Ive been on Mercari since 2015 and like their platform much better. Also want to make a note about MERCARI: I wont sale on there bc i had a nbd experience ( although after reading her i see it could happen on PM too I had a girl buy an expensive designer swimsuit from me It was NEW NWT NEVER WORN, i tried it on twice realized it would never work for me so listed on PM- she found me asked if i could do it for lesson MERC. This article has convinced me there are better options. Im also seeing what youre stating. I mean, there are a ton of closets that sell crap for $8, $7, $5. The best way is to report it. I think its awesome you offer free returns. To assume that theyre all men is just not fair & I would guess,not entirely accurate. Yet thousands do it every week on that app. At that point you have to provide a receipt or COA, and wait. Beware of Ebay! Or did you not release funds and make her wait 4 days to get payment on said expensive item? Once I finally get my payment I am shutting my closet down. One of my favorite ways to shop on the app is to sort by "just in" when searching a category. Omg, I happened on this article and Im in tears. A punitive feedback system totally biased towards the buyer. In my, meet the posher page I identified my closet as, not boutique, not thrifted that was it. My frustration goes both ways, as a buyer and seller. Ive had another rate me low because she said the pictures made the bag look bigger. I am professional and just discuss the item. I now have 399,568 users and I am a top rated seller however, the sales have dropped significantly and the buyers have become more and more rude and downright nasty. I think most people do that. I show them all the photos that were in the listing too. So sorry that happened to you! Hopefully shell be banned from Poshmark. Thank you for providing all of us with a space to commiserate! Hard to find a good place to sell my gently worn, quality clothing! To have a damaged item thats not even yours returned to you, no questions asked, with no recourse for the seller? i am so over Poshmark! I just had as case open for me exaggerating the so-called flaws I didnt describe. The Seller posted a picture of New With Tags No Box for a pair of Toms shoes I had been interested in. Lisa, Im hearing more and more stories like this, and I too, had my share of sales that were canceled by Poshmark because once I purchased, the seller never responded. Posh doesnt seem to have a system in place to protect the seller!! And if you get a one star, no one sees that either. I have no way of getting my money back from PM. or can I ask $25 if that what its selling for?/!! They are getting just as bad. She claimed I must have mailed her item (a jewelry piece) to somebody else when that other person had purchases something totally unrelated and I KNOW hers was the only bracelet I had yet to sell. The posh parties put your life on hold . You all know how awful the communication is. Im not sure how this will endbut I am sure Im finished with Poshmark. Being a business owner It wasnt a good decision for them either. Manually sharing, to adhere to a policy thats not enforced, while others are farming it out = wake up time! Hi Diana! The seller then cancelled the transaction. That said, Im sure a class-action lawsuit for sellers interested in legal recourse would change Poshmarks tune becauseas Ive read in all these commentsthis is completely unacceptable and out and out THEFT. This issue is about my earnings that Poshmark still hasnt released. Or if I cancel an order and relist it- I get told I see you sold these for less before- why are you selling them for more well, last time I checked, it was my closet Im pretty much finished selling lol. I agree the lowball offers are ridiculous and Im offended! Not just for the brilliant content rich posts but also read the comments!!! When I started to step away a little bit more my sales faltered. I am trying to decide if I should block her from buying any future items from me. Even this turned out to be a terrible experience. This is a fascinating article and comments, and now I join this club! Yet, Ive heard nothing. Besides that this site is for those who have quit Posh, not those singing its praises! If you want to keep selling, you need to avoid getting caught. Just curious if it was zipped up on the photo how someone could claim the zipper didnt work. I recently had an experience returned item that was messed up and totally used .I had photos to support that it was new and quality was good before the buyer sent it back used and crappy condition. I think I am going to dump the app after my last sale gets delivered. Hope that helps! Ugh. I might as well have been talking to the wall. Hope Im not double posting this. So she makes her accusation and I respond saying I packaged it and even sent her the receipt. Is it just me or has anyone else noticed they are taking a higher amount of taxes out of sales than the actual state rates? I only sell new items for a reason so i dont have all the issues that i have read on this posting. Its not fair. Hope everyone finds their happy spot. But after sharing, liking, and following others, there doesnt seem to be much return. Im a new buyer who is thinking about quitting. There is a monthly fee to set up your site on Shopify of around $30. Same with Free People. So, when it happened to me, I was shocked. As sellers we put allot of effort into the app. I live in the real world. Therefore, Poshmark does allow the sellers to file a follow up report if there is an issue with the return. These women go into closets and post pictures of an item and others proceed to criticize every aspect of the listing. Until Chandra feels he is losing his big sellers on Poshmark by his terrible business practices, nothing will change on Poshmark. It looked nothing like the photos in terms of fabric or even color. Everything is dry cleaned before sale and Id never sell anything with any noticeable issue and I check thoroughly. So after 8 days and no help from them, I deleted my items and cancelled the one sale and left a detailed message for the buyer, who, if she has any kind of brain, ought to have the sense to look on other selling sites if shes interested in my item. They have NO respect for the sellers, I just got a girl saying I listed shoes at wrong size funny because I just found the order receipt from Macys that states the size!!! The responses are way off the mark. Do a search on a LV or Gucci bag and you will find thousands of counterfeits, both illegal and against Poshmark documented policy. These people are unbelievable. I was honest in my review and stated that the dress was beautiful, but that the description was lacking details that were important to a buyer and I explained in detail what I saw upon receiving the dress. I feel the creepiest aspects of the platform is the psychological manipulation of requiring resellers to share (presenting it as a positive community activity sellers supporting other sellers) so that the mysterious algorithm will reward them with sells; sharing equals free labor driving the activity of the platform, which the same resellers pay more to use than other selling platforms. The one in my size, the seller only shows stock photos. If you feel like the pricing does not make sense, check out the seller account. (I think 3 and up stars only show) I honestly would have taken pictures of it to show the stains and tagged her name stating it was a bigger problem than described. (Click below if you want to learn how I did it and open a store of your own!). With the ridiculous release of their Home Market (I say ridiculous because they already had zillions of non-allowed home goods listings), they no longer have the distinction of being a Fashion and Accessories platform (though they continue to charge a premium fee); 2). She hasnt sold anything yet from her closet. That looks like a phone number and his responses were in broken English. So I am finally at that point. If youd like to find out more about the companys vision and mission feel free to e-mail at element22co@gmail.com. Poshmark is a digital online marketplace where sellers can sell goods, and customers can find unique, brand new, and good condition used goods at bargain prices. Nothing. even though its a side job if youre going to get annoyed bc someone asked you 3-4 questions* not listed in your description* then why bother selling? I havent sold anything. Hi Liz! Sad. Good Luck to all! When Poshmark finally got around to a reply they told me they couldnt help me. The sharing. Kids! Is essentially new to Posh, aka, a buyer. Thats how I scored a lot of my designer items. Really a Chanel dusty bag! They always said work it out with the buyer. You can simply list your items in POSHLAND and nobody will ever bother you again. Although the buyer had no postings or reviews, this person contacted Poshmark accusing my the item sold of fake. I say nothing about the other person at all. It's a digital marketplace that provides buyers and sellers, or 'Poshers' as they're called, to create a community whereby they can sell brand new or used items. With the popularity of the 30mm growing, many people are following and welcoming newer users. You earned it. She said, no gurl.just send it as it is. The bundles costing US SELLERS more money to dish out to ship. My screen name on Poshmark is pilotkelson1056, I stumbled across this article and while I agree with every frustration listed here, theres an entire other side to this (Im speaking from the seller perspective, Im there to make money, not spend it). I responded to the case with a lengthy and detailed rebuttal explaining how this isnt my bag (or, even if it is, that the buyer has now cut holes into it). Very well said and I cant wait to check out your store! So they say, that money could be used to purchase other items!! And theyre based out of country over seas!! I quit a year ago and then decided to create a new account to sell just a few pieces of jewelry. Thank you for the information about other options. I also let my regular customers from Poshmark know that my closet had moved. Poshmark updated on the mobile and now my log in information doesnt work. Yeah, ok!?!? Disabled for bad behavior with a few pending purchases of my own and a few sales pending. I think Ive had the worst experience on poshmark yet. Not strictly a safe assumption. I mean absolutely every single thing complete with order numbers, photos, love notes and all. Jackie I had a similar experience! It is maniacal. I was out the time and return shipping and the product while it was being returned to me! And guess what? I requested to see evidence pictures and posh sent them to me.instantly knew I was in for trouble with this one. Havent made any sales in a few weeks and today Ive made 4 out of no where. I submitted pictures, but said I refused to touch the item. Again I contact poshmark to stop her from harassing me and ruining my image on poshmark. After 2 1/2 years and 60,000 followers later, I too am jumping ship (though will keep my closet open for as long as possible to advertise my Etsy handcrafts). Thank you. I have a lot of luck with both Tradesy and eBay actually. The first thing I did when I received the top back was check the zipper. If you have any ideas as to whether or not anything can be done, I would greatly appreciate it. Wowthat was my very first sale. Makes it hard for sellers that are actually selling authentic things. I have a buyer questioning the authenticity of a bag I sold herthat is after incessant questions about everything. Do you think we should go online independently like you did if we are much smaller business? The list is endless. And I am selling stuff for cheap too but its not moving?? Once i use those words you bet these people change real quick. Also i feel we should be able to rate buyers as well. Candace, you should definitely start your own site! One excuse was given to Poshmark while a different excuse (to me) was posted in the item comments. Im trying to run my closet as a business, but the endless sharing, posting and responding to comments without ever so much as a thank you is wearing me out. Poshmark is the leader in a growing group of secondhand fashion websites, such as Tradesy, the RealReal, Twice, Vinted, Thredup, and Copious, where users can buy anything from Banana Republic. I sell ONE or TWO items per week. I am bombarded with party invites daily and my time has been wasted further wasted. But if this continues to happen then I will have to find some other venue to self. Had one guy that put $300 of stuff in his cart and offered me $50. The buyer not only lied but harassed me endlessly and they sided with her and refunded her money. Not great, but good. There is no money to be made getting into the middle of a dispute. Hopefully something will be done, aside from me probably getting banned from Poshin. If its less expensive, and you wouldnt be out a lot of money if they scammed you, then it might be worth the chance. I have been on Poshmark for 1 1/2 years and went full tilt and have over 1300 sales, Each one in blood, sweat and tears. In my experience it is the cost that counts. Basically it states that due to unfortunate circumstances, I am now substantially photographing every purchase before I ship!!! Find the person you want to unblock in the list and tap on "Unblock." I have this terrible feeling i will never get my bag back! If the buyer doesnt like what they got, they return it to Tradesy and Tradesy resells it, so there is a lot more seller protection there. and who is CLEARLY either: 1. pulling a bait-and-switch with her own damaged bag (again, in her one photo, you cant even see the entire bag, whereas I have 8 photos of my bag in the listing) OR I think poshmark wants you to do all the work, and after sharing, it seems no one even sees it. I have searched for a blog to learn the true stories as these. I have been debating opening up a boutique, and am not sure whether I should do it on Poshmark, or something like Shopify. Did you do a direct mail campaign to notify them? Posting all over the listing how beggars cant be choosers and she was trying to help out someone claiming to be a victim of the hurricane but I must be a liar since I obviously didnt want to make a sale. I still love what I do, because it is their decision to call me a name. Is this normal? Scammers everywhere, and the fees are much too high. I appreciate your post. I love selling things online to earn a little extra spending money, but Im ready to quit Poshmark too and look into other options. I went on to Etsy focusing on mid century selling & shipping items to production companies and decorators when they were on a time crunch to success. I want to expand my clients so I tried poshmark. No one sees it but you. I cant say that I am leery of those buying who dont have a profile the reason is that Posh has made it difficult for someone who just wants to shop and not sell. When I contacted the admin. For example, I sold a pair of shoes and the buyer didnt like the fit. I certainly would never list an item with a faulty zipper. Im considering leaving Poshmark too and Ive only been on the app for one month. I had my absolute last straw with them tonight. I can hardly believe there are people who can sleep at night when they list these things for $48! LOL eBay is the best way to go in my eyes anymore or Facebook community yardsale. that I shop at sample/warehouse sales. Another complained the item reeked of cigarette smoke, likely from the box I used as we dont smoke in our house but the box was sitting in our mud room which we sometimes smoke on. We are the ones that helped you grow. If you want one necklace, you pay over $6 in shipping costs!! It got snapped up by another buyer. As for me, Etsy became too social media forward and very time consuming, so Ill stick with Ebay for now. They are to savvy to purchase on Posh!! Its a cleaver, but insidious business model. Im not one to negotiate with women who know exactly what they are doing and the average price of what a LeVian and David Yurman ring sells for. Just seems ebay and others do not protect sellers yet they make the money from us! Its always heartening to see new folks finding it . The frustrating part about the offer process is you can only write numbers, no words like : What is the lowest you would go? That way they and I both feel we got a good deal and the process would be much less of a time suck. I think Ill keep it that way! I always say that the truth always comes out. A buyer can go anywhere they choose to buy , but not so much for the seller , so sellers are a dime a dozen , but not so much a buyer .And they know a disgruntled buyer will probably never return , but if a seller has made some pretty good money they will blow off some steam , but will continue to stay . In the meantime, while I was waiting out the 8-day cancellation period, a different seller listed one of the tops I ordered, but I couldnt buy it because the first seller could still ship and then Id end up with two. Thats ridiculous. PARTICIPATING IN POSH PARTIES Like, if youre going to run an online store, at least attempt to be professional/prompt. I sold a tech item and the buyer claimed it didnt work. (two and a half weeks later, still no response from Seller) Is this not consumer fraud? I am willing to give deals but the gall that some have is unfathomable. Its a sad place for sellers these days. She bought a $15 kylie Jenner lipgloss tube and when she received her package she claimed I had sent her an empty box. You provided food for thought. I originally planned to begin selling items, but when I discovered the 20% commission I changed my mind. This is all bogus I had an excellent reputation on Poshmark almost a 5 rating never had replicas? Now I found thus blog because I was severely harassed today for no reason by a random person. I just quit last night. Only to *new* Poshers. I get charge backs with my own online store and never win even when the buyer hand signed for the box. Personally I never sell used clothing and shoes, these types of items I feel should be donated to the needy. I dont have pets and the dress was stored in a hanging bag. Thank you for sharing your experiences. I have 5 pairs of Miss Me Jeans and 2 miss me shorts Im trying to sell that it. Everything stems from the top the CEO, Manish Chandra. Anyway.. that and the LOW BALLERS are a huge damper on my enthusiasm for the PM app and community. Maybe its buyers remorse for spending $1k on a bag? This is NOT an ad for eBay but bottom line is the sell through rate is at least 100 times greater there. Like somehow, thats your problem and not the manufacturers? And it takes days for a generic email. Probably not a bad Seller, but potential, serious Buyers, be aware that this Seller may flippantly cancel your order with no response to cause of cancellation. Overnight????? I have done really well making a lot of money up until this month. I dont think most people value their time appropriately. I sell a lot on eBay and Tradesy as well. (4) I was already credited by Poshmark, so this $48.00, rare top was given to me. They asked me for pictures which I sent. Does she have something to hide? I did not put a lot of things in my closet because I wanted to see how it worked. Check out Tradesys FAQ section here if you need more info: https://www.tradesy.com/help/. Sure theres a ton of complaining and trying to figure out what the business is doing, but theres no real pushback from the community. Hi Ashley! There's a built-in buyer community. From personal experience, I can say that even some items listed as NWT and NWOT can come with blemishes or damages that clearly put them out of those categories. . I hate when a seller will say an item is beyond damaged notifies fake issues in pics (believe me they do it) and keep my items as she gets her money back and my item for free and I also get reimburst and low and behold find them on Facebook wearing it!! I saw that the same guy responded to the young boy pic and the woman whos heading was lady in dress cook clean and gives happy endings. She has a small child sitting next to her. Best of luck and keep me posted! He was sadly a victim of the great Ebay Purge they did in 2013 despite top reviews and power seller status. The return was actually denied by Poshmark so Im definitely thankful to be done with that mess!! I hate to try on clothes, so if I saw something I liked, Id buy it. But I wont. I grew my closet, made many sales, became a suggested user with a 5 star rating. I got the dress back and not only did it have snags but there were some tiny white hairs on it. They really only care about their super high volume sellers that sell junk (many are in China and are not restricted even with seller ratings as low as 93)! Thanks for sharing! So excited! Any advice I would appreciate ps great IG page I just started following you. Well then she changed her story and only asked a store 7 hours away how to tell if a bag is a replica. I had a brand new dr scholls flat for $8 and this Lowballers offered me 5! At least with eBay, you only see what you search for and are not bombarded with gross items and sellers all over your feed. then one return/case i dont think it was completely valid it wa about the size of shoe and i listed EU size instead of brazillain so she had a point -it was a gently used pair of slipper that cost her $4 and gained me 1.05 so I was totally ok sending her a no saying sorry your unhappy pls return no problem. Last week, I sold a Coach bag in great condition other than a blob of clear nail polish that had dried on the interior zip pocket and slight wear on the embroidered CsBOTH of which were pictured and mentioned in the description. If its used whatever you get is a profit. Long story short Posh told her to send it back and they reimbursed her. When they buy it payment is already sent through and cleared.. Only because of the comments mentioned here where buyers dispute the item, damage it or try to take advantage somehow. I still have my store but I dont do anything with it. It shouldnt be like this and it is infuriating. So Ill start by saying Im Newish to poshmark. You are right about some sellers not including enough info. Hi Ann, im just a posher on this thread not the one who wrote the article. The 3 dot icon is just to the right of the "follow" button. Im not going to bother with texting. Thats how Ive been able to increase my traffic. I have since had two additional sales that have five star ratings so but I feel that it is irrelevant to Posh. Sent it to her after the weekend I get a note saying it was damaged and she wants to return. They dont look at the fact of the effort you put in. I reshoot the item before its wrapped, I have photos of the item next to the shipping label, and at every step in which it gets packed up. It was very cathartic to vent. Since youre selling higher-end merchandise, I definitely recommend Tradesy. Reason #2. Along with that I made mention of my experience with a word of caution to other serious Buyers, such as myself, when ordering from you, amking45. The first came about when a buyer kept lowballing me on a pair of Jessica Simpson shoes. I felt really and until she started being rude. I sold a brand new Pinup Girl dress there was not a thing wrong with it. I wish the authenticators on PM knew how to authenticate!! I am an avid buyer and only had one bad experience. Thanks I was finding people on poshmark and ran across your closet to follow . Def the worst I have heard!! My honest opinion on PM: It is great for someone like me I am a graduate student who likes to shop. I am thinking of going back to EBay but havent sold on there in years since I got scammed when selling a Louis Vuitton wallet and the seller claimed they never received it, so I am very nervous!! I am not a buyer so i dont care to even look at another poshers closet at all. How do you get the traffic and the customers? So I get my two items returned, and figured, they are NOW scratched and the make-up train I sold her is ruined inside. I get a lot less than doing it myself on eBay but none of the hassle. Pictures were posted of all parts of them. Theyre the reason I stopped accepting offers on Poshmark altogether. In the end its the WORK! The first week of not participating on this platform has been amazing and I wish Id done it sooner! I photographed this return and sent to posh and have never heard back. The first time I was active for three years and did pretty well, however, when Poshmark opened their platform to all markets, enter the trolls, the scammers, the perverts, and the con artists. I love posh and you just have to protect yourself by videoing your transactions! Typically since you accepted, they will do a one time refund if you show the wrongful of the description. Everything youve said is 100% true!!!! If the cost of the item is higher than $15, Poshmark takes a 20 percent cut. I see many comments that say, Oh, I do this for fun, I know I will never make any real money at this. Ha! I dont mess around. I have come to the conclusion that: 1) they are run by bots and no real people work there, 2) if they DO have real people, they are all 20 years old and complete idiots, 3) Elon Must just bought them and 4) regardless of the preceding suppositions, their customer service by ANY definition absolutely SUCKS ROCKS. So I thought ok Im safe Ill turn it on and prove that it works. Her reply was less than professional and she chided me for waiting almost four days to rate and give feedback and for suggesting that the dress should have sold for a lower price due to the unrevealed staining. It is way less frustrating than digging through storage bins because someone asks a question at 10 PM. , The entire interaction was so crazy to me and i looked in her closet and saw she had the same brand marked up so i figure she was just mad I had the same type / brands she was trying to make money on ?? Mecari buyers are more excited to purchase in the constant 24 hr feed . And an update for board poshmark approved the buyers return and their comment was not enough images of damage its a large tote not sure how to do all sides and inside with 4 pictures. I just found Mercari to be too much of a hassle. Should have known better!! However I do think I will still try my luck with the site, hopefully having a better experience. 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