Please allow 28 days for delivery of all prizes. Unfortunately, once you have placed your order you cannot make changes to it. Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. 4455 Reviews. If you want to purchase more than one Gift Voucher you can increase the item quantity on the basket page or go back to the relevant Gift Voucher product page and add more items to your basket. We take pride in our products so were sorry to hear youve received your order damaged. received was not a marketing email. Pro rata price beats are strictly at our discretion. Once you've placed your order we cannot make any changes to it. The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent. Ideal when on a plantbased diet, it contains 90% . Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). The prize draw and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English Courts. Sometimes things can go wrong but dont worry, as we can help. We understand how frustrating this can be and want to resolve this as quickly as possible for you. Please refer to our Terms and Conditions page. If you do not want us to reattempt to process Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. 25. Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left. . Use the tab key or shift plus tab keys to move between the menu items. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. You would need to cancel the order (providing the order has not entered our warehouse process) and then place a new order. If your credit or debit This card is from the courier and lets you know where your parcel is and how you can collect it. If you are entitled to a refund then we will refund the price of your item. be circumstances where we are not able to comply with your request. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). This will then apply the voucher to your order. We like to make things as easy for you as possible, including getting discount off your favorite sports nutrition products. If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the referral link only. Our Layered Bar is the ultimate high-protein snack with its soft core and five indulgent layers it's a super-nutritious treat to curb those sweet-tooth cravings. I havent visited your site/shopped with THG for a very long time. If you want to add new payment details then youll need to do this at the checkout stage. internal re-organisation. Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. For your information, we are not responsible for such websites or material nor do we review or endorse them. Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates. Shipping 55. We're sorry that happened! arrow_forward. These customs formalities will be carried out in different countries depending on the country in which your delivery address belongs, and the carrier used. Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. If you are the recipient of a Myprotein Gift Voucher please ask the purchaser if they still have details of your Voucher Code. The products sold on the Website are not for re-sale or distribution. No cash alternative is available. We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. Gift vouchers, the Vitality range, and other specifically stated items are exempt from discount. Select the item(s) you wish to order and add them to your basket. As soon as we've looked into what's happened we'll send you an email with the outcome. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Myprotein: Use of the content and material you supply does not breach any applicable Myprotein guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). l. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy. My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. You'll also have the expertise of our Customer Services team and New Product department at your disposal to support you along the way.Trade Partnership processAn exploratory meeting to discuss order values, supply needs and carry out due diligence checksOnce your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates.Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates.All trade business is supplied on an ex-works basis.It's that simple. Post Your Return. a. (ii) (a) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit/American express card, with THGPP LLC (trading as https://us.myprotein.com/) whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA; (iii) (a) if your purchase is made in Australian dollars (AUD) and payment is made using a debit/credit/American express card, with Skincarestore Australia Pty Limited (trading as https://au.myprotein.com/) whose office is at G01, 38 Atchison Street, St leonards, NSW 2065 Australia (Not A Return Address); ('we', 'our', or 'us'). This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country these will be paid on your behalf by the designated carrier. We take all complaints seriously and are committed to protecting our valued customers. 3. Only one prize will be awarded per household. We'll send you an email as soon as it's on the way! Flavor: Amount: Returns 46. The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. Our #1 protein powder for your everyday nutrition! You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. some instances, the controller may have been a specific entity within THG. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. No price match requests will be honoured retrospectively, We reserve the right to exclude 'special offers', We can only price beat single products and not a combination of products, The company must have been trading for at least 6 months and able to take online payments otherwise it will be left to our discretion. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. How to Cancel Myprotein Subscription on Android Device: Open your Google Play Store app. Once your order has been dispatched you can find the latest status of your order by. however, that there are a number of limitations to these rights, and there may We will not pay any royalties or compensation to you or any third party for use of the Content. These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website https://www.myprotein.com/ ('the Website') and your relationship with: (i) The Hut.com Limited (trading as https://www.myprotein.com/) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ; or. When Can we help with anything so that you don't have to? Service 56. 8. As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. Gift Vouchers can only be used on www.myprotein.com. Refer to our Returns Policy to find out how. . Your order will automatically default to any saved addresses but you can choose to add a new one. Shopping. See code. If this doesnt answer your question then our Customer Service team is on hand to help. Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Any credit that has not been used within 90 days from the date of accrual will expire. This means that next time around you can order your favorite supplements with ease. In the country in which your address belongs. Where you have purchased the goods or services as a consumer (i.e. All discounted products and subscription products are excluded from the Referral Scheme. There are currently no items in your cart. Date of experience: 20 February 2023. payment, you must cancel your order in advance. The credit that stands to your Referral Scheme account is not transferable in any way. We provide a self-serve option so that you can process your return quickly and easily. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. You also have the right to request erasure In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Sign Up Facebook; Twitter; YouTube; Instagram; Tiktok; Help and Information Sign up for exclusive offers, tips & tricks. We apologise if you have received the wrong item by mistake. At present, none of our products can be classified as Kosher. MyProtein is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have. the controller in respect of your data will have been The Hut.com Limited. How do I make a change to my order? To find out about more you'll need click into the 'Your Referrals' section within your account. Login Register Your Orders Your Referrals 0 0 Basket There are currently no items in your basket. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. No code needed. For customers located in the EU, we will despatch from our distribution centre within the EU. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. Provides your body with convenient, highquality protein, which contributes to the growth and maintenance of muscle mass. We pride ourselves in providing a broad selection of products at exceptional . Entrants should, if under 18, obtain permission in advance from their parent or guardian. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. Use the enter key to expand submenu items. Try Our Search. Discount given when offer requirements are met. We send you an email as soon as your order is on the way, so that you can find out when it will arrive. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. Once you place an order, the payment will show in your account as pending until we send the products to you. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. personal data have come to an end; where you object to our processing of your There is an item missing from my order. Remember to ask for a receipt as proof of sending. Please double check the email you have entered! Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. This can take 3-5 working days from the date we receive the return. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. There are currently no items in your basket. How will I know when my order has been dispatched? If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. We are always looking for ways to improve and would love to hear your opinions. Beyond the more obvious purposes e.g. In addition, we will process information about you in accordance with our Privacy Policy. Why is it on the website? Don't worry, you can try and cancel the item in your account. Benefits. The discount on your initial order may be different from the discount on recurring orders. Enjoy an EXTRA +5% OFF your first order! Verified. Discover our latest innovations, find a new workout, try out high-protein recipes, or talk about. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. $58.04 ($1.64 / Ounce) $ . You can choose to cancel individual items or the whole order. See our Returns Policy to help you get the order back to us instead. Only one discount code can be applied per basket. data for a number of years for purposes such as tax and accounting. I have ordered impact whey protein *. Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). What happens if I am not at home to accept my delivery? I would like to raise a complaint about the quality of a product. please ensure that any security seals or tags are still intact. Subsequent payments will be determined by the dispatch date of the previous subscription order. Deko is a credit broker, not a lender and does not charge you for credit broking services. This is just so we can keep our customers safe! (b) Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (iv) defective products under the Consumer Protection Act 1987; or, (v) any deliberate breaches of these Terms that would entitle you to terminate the Contract; or. We researched this on Aug 3, 2021. All trade business is supplied on an ex-works basis. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. Where can I find your Terms and Conditions? There are currently no items in your basket. Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. Are you shipping from outside the UK now? $29.69 ($1.03 / Ounce) $28.04 ($0.97 / Ounce) First . These Terms form the entire basis of any agreement reached between you and us. long as necessary. If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! or queries about how your data is processed or get in touch with our Data If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. 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