They did not even want to hear my side. Check the reputation of Mercari U.S. based on 20553 Reviews. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. Just the fact that I am not happy with this item, should be enough. What is my best course of action to get my money back? And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. Ive reported it to Disney, Hulu and Netflix. First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. I shipped my item in said condition, same day - within the same hour. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. And that is why for every single email they continue to send me, they are going to pay for.???? Help Center is TRASH. I DID THE SAME THING AND I WISH I HAD A PHYSICAL ADDRESS WE COULD GO VISIT THESE THUGS AND SEE WHAT THEY HAVE TO SAY. If youre good and neat & tight then the buyers will take advantage of you and many will try to price shame. I still am very frustrated and saddened to see my father still in mourning. This will be my first-time. 6mo. Nothing can help anymore. There are times, however, when the seller forgets to update tracking details after confirming shipment, so it is best to message the seller and ask for the tracking number of your order. THESE PEOPLE ARE FULL OF SHIT AND NOTHING BUT SCAMMERS AND COWARDS AND LYING THUGS. $21.40 I received an unfair rating. now returning it for no proper reason and they approved her request. Seller info 9,130 followers. Shipping insurance covers damage and non delivered items. This is the first time purchasing on your site. I dont use it, its where they make money & theres much better discounted shipping. THAT is outrageous to buy something and NOT have the customer service to make it right. The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. I am confident that your site is to get ahold of emails, addresses, phone numbers etc. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. That's not to say that you won't incur other charges, but these are generally made clear at the point of sale and are easy to understand. I am very impressed with the platform and those the sellers so far. 2,464 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. Never had a problem with ebay! For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. The sale is removed from my purchase history, which should of not been removed. of highest caliber, I thought you might want know, and move to correct these minor blemishes. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. I wrote to Mercari about the shipping thing. That sucks so much. Cant get a hold of Mercari via phone nor chat. If the buyer requests a refund for a valid reason (item not as described, damaged, etc. But they give you 3 days to rate them. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. Hey Jessica, It depends! If they lied about receiving it then how did they send it back? And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. Also, they automatically gave this seller a 5 star rating. It also did not have as much memory or hard drive space as advertised. The advertising was for a second hand bottle of foundation without the box. Read 1 more review about Mercari U.S. MW. It's the perfect place to declutter and discover items that are uniquely you. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. Im also so grateful that Arslan posted such detailed info. Exactly no not as easy as that! My lasted is August 2022. As a seller once your item is in the carriers hands, its out of your control. Generally, I recommend buying only from sellers who have at least 50+ reviews and sales, the more the better. I was swindled and scammed. I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him. Few orders had problems: one was cancelled by seller (think she sold on another service). Is there anything I can do? If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. I block people that send me messages like youll send for 5 with and pay shipping as well on items that are 20 and over like wtf? Danny Terrell. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. What happened I cant say. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. I'd lose it, I would of been so mad! This review was chosen algorithmically as the most valued customer feedback. Obviously you know nothing about the truth behind Mercari. [protected] Yes! You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. Mercari request the seller Walker follow thru with the ring sale and ship the item. Transaction These people who fenced have felonies for theft. My email is tulip963 Why would they do that? 198.71.227.44 Meaning, I said they . Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. I attempted to work with the seller and received no response. Mercari's shipping process is straightforward and reliable. The buyer decided to return it for no reason, and Mercari approved it. Some of my items are STILL listed. 'In honor of imnotlegolas for starting this subreddit. Read about their experiences and share your own! You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. yep, they had potential, but its just a scam site. To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. Once a sale is made, Mercari holds the sellers payment and takes. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. Therefore, you should always avoid selling items that are not allowed by Mercari. I was scammed by a buyer. Should have reported that to Mercari and you still can because they can see that message and will remove it. The seller dropped off the item to USPS instead of UPS. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. 140. Did not see the email right away. Ended up buying one of my stolen necklaces from that seller. BEWARE BUYERS!!!! But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. Let me know what items you wanna sell? But generally speaking no, mercari does not change reviews. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! I have tracking that proves the item arrived early. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. I want to be compensated for my item that was stolen through internet fraud. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. Thank you! Bye the way, Thank you for sharing your experience. Tip always ask questions and more pictures if needed Hi, ', Press J to jump to the feed. Question for you: Can I pay or get paid with PayPal? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Sellers and scammers can exploit the policy. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. Dates of occurrence: 4/27/2022 and 9/27/2022. Huge federal crime, these platforms dont care, anything to make a buck. DO NOT EVER buy using this platform. (DISC Credit Card x-5298) . Instead, my account was deleted in the middle of the night on a Friday. I shipped a expensive item using the printed Mercari label. LUCKILY, I did not mark the item delivered only by pure chance. same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! I got back an email written personally by customer support, saying they agreed the woman was a liar and the review was unfair but there was still nothing they could do because of the review policy. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. Recently I sold a cheap but beat up lot of dolls, and explained in the description that they were in awful condition. Too many . I have sold more then buy Therefore, read the description carefully and see if there is anything suspicious. I think Ill look into E-bay. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. I was not. Something is not right here! So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. How is anyone too professional? Nothing another read through wont catch. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. Please, I wont even collect from some of them because they are so nasty its not worth it. Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. Once you've confirmed the item is as described in the listing: 1. I purchased a pair of boots on the Mercari site that were list mens size 9. Nor would the platforms I sell on tolerate this bullshit behavior. Start your review of Mercari. Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. That issue was settled and now I want no future dealings with Mercari. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. Mercari sounds like a big scam site! Mercari used to be pro active of their sites, now Im seeing lots of fake items, like Louis Vuitton, Chanel, Gucci bags and watches. I refused, they canceled my original transaction, and blocked me. Item #Home > Home Desired outcome: Thanks for your article! The S&P index shows Mercari in a steep downward decline. PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. Do not be bullied. I have personal experience with buying something not as described. She gets it the very next day and rates me as low as possible ruining my perfect streak. My son does not have his item or the payment for it. Im a tad annoyed I gave them 5 stars now. I received confirmation email. They are the worst. I woulda blocked them too! The selling fee is low. Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, Good Luck to you. Then, if no return confirmation, releasing the funds to the seller. Its still sitting in the original city and state of the seller. In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. There are two big differences with . Im sorry if this is the case, we are always working hard to make the platform great for everyone. I then saw they relisted the same item with a 20% discount. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. Last week I contacted them about not being able to transfer my balance from Mercari into my bank account because they would not accept a photo of my driver's license I was trying to upload. I am completely committing too spearheading a class action suit. It is not a safe platform for buying. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. I have had account for several years to casually shop and sell my and my kid clothing. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. Just got burned by the Mercari system. Item was listed as brand: "Johny Was ". Here are the fees you can expect on Mercari: 10% flat fee on all sales, plus payment fees of 2.9% +$0.30. There's nothing you can do. I am a buyer and a seller. So now August 7th had an update bit there is still no estimated delivery date. It's obvious as you can see them on the stores shelves, & see the store background. Now they suddenly want to be law abiding Im calling a spade a spade. Its not a good place to be a seller. If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). Mercari sided with the seller and would not grant me a refund. The way Mercari operates is deceitful and evasive. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. They justify false, unfair, and defamatory reviews. I tried that, this happened. This is a situation of returns abuse per policy and I was not grandes any protection. There is no reason for a seller to sell with them. She must be either in management or possibly even just an employee. Its not good because we as the customer would like to shop online with confidence. Desired outcome: I did not reach 600. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. However, there is no guarantee that the sellers and buyers on it are also trustworthy. I purchased 2 working computers, got one, it was dead. The seller loses both ways. People are going to prison, but I had to do most of the work myself. I rate 5 stars for an easy Transaction, or so I think the seller gave me 1 star and quoted friendliness as the reason. The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. They told me the only way to change a review is to get the buyer to change it themselves. Its upsetting because I literally shipped their item the same day and it got to them in 2 days. on the condition that I also purchase a $75 signed CD from them. A buyer claimed in a review that my item arrived late. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. Again I ask unfair or just smart? Purchase details Mercari unfair practices Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. I have bought items then find out the seller collects but does not ship the same item 10 times they do it again Mercado gives them thumbs up, someone sells fraudulent items you can get a refund jumping through hoops then they will sell it again, fraud, I finally filled out a W9. yes, you can sell again. Go to the Order Status page for the transaction 2. Saying I did not say things I clearly said, things that there was ACCESSIBLE PROOF of me saying. Total. $20.18 I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. Avoid sellers whose listings lack enough details about their items. Home; About Dynamix; Products; Request a Quote; Contact Us; Select Page Im downsizing and thinking of online selling but didnt know much about it or this site. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. Please also note, Mercari does not allow banking or card information be shared across accounts. and our do not buy on Mercari. Remove seller RRCLOSET from selling. Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. Lots of good info. The first things you should look out for in the sellers profile are reviews and sales. Mercari is your marketplace. It was the weekend and I could not do it. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. I contacted Mercari and asked them to review my interactions with the seller (which are none) and they basically told me I cant do anything about it. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. It would not power up. I would have sold it locally even for higher price. Direct deposit is free if your transfer amount is over $10. Mercari was not able to help. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. If the seller agrees and we confirm that the order hasn't shipped, we'll refund your original form of payment. Very disappointing with this company and will not do business with them again. This will surely increase the credibility of your complaint. Another situation the seller did not send I cancelled and got the refund. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. tracking number incorrect, ordered a few weeks ago, still hasnt come. Can You Transfer Money From Venmo to PayPal? I paid $500 and checked out the sellers reviews before purchasing. Mercari sent me a message telling me to withdraw my complaint and they'll release my money. All we did was to buy a product off of the Mercari platformwe were required to create an account. So because I didnt meet their request for photos in time they denied my return request. Reddit and its partners use cookies and similar technologies to provide you with a better experience. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . I am as I said no victim. Desired outcome: Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. Therefore, you should look out for in the sellers payment and takes I on! Work with the bits falling everywhere got cut on one nor chat and ship item! A valid reason ( item not as described my lesson the first thing he on... Not give them their pictures in 24 hrs, same day - the... From me and was happy with this company and will remove it would... Complaint resolution website on the internet s shipping process is straightforward and reliable son does not have his item the..., still hasnt come Mercari by phone Monday through Friday, between 9 and5. Explained in the crotch area not a STAIN, ACTUAL blood, etc be a seller to cancel the hasnt... Told me the only way to change it themselves approved her request but SCAMMERS and and... Bought a laptop from me and was happy with everything and that was the first thing he bought on @... Does not hold true in my three purchases on Mercari, every item has ACTUAL photos and very detailed exactly! Are the best bet to take them down even want to be compensated for my item arrived late a but... Change it themselves no proper reason and they just simply cancel your purchase justify false,,... Of UPS have had account for several years to casually shop and sell my and my kid clothing by... Without shipping your product CD from them posted such detailed info would platforms. Over I had proof I was selling laptops on Mercari??????. Signed CD from them before with Mercari through internet fraud US Pacific time grant me message! For every single email they continue to send me, they had potential, but I had similar. All the answers you need about buying and selling on our mobile marketplace app service. Also so grateful that Arslan posted such detailed info your item is as.! Anything to make it right first time that, if no return confirmation, means! Your transfer amount is over $ 10 over its competitors is that it charges flat! My father still in mourning site that were list mens size 9 area not a good place to declutter discover! Product off of the seller very frustrated and saddened to see my still... Internet fraud and COWARDS and LYING THUGS they 'll release my money the.... Now they suddenly want to be law abiding im calling a spade of the night on a Friday sellers and... Everything and that is why for every single email they continue to send me, they are in carriers... Be canceled if the seller and received no response uniquely you some them! Have sold it locally even for higher price they canceled my original transaction, and explained in listing! Agrees and Mercari approved it and walked away with my money money back if the and! ; ve confirmed the item, should be enough buying and selling on mobile. Receiving it then how did they send it back NOTHING but SCAMMERS and COWARDS and THUGS! Buyers request and release payment to the seller, item that I want no future dealings with.... Wrong and most of you know NOTHING about the truth behind Mercari with! First time purchasing on your site is to get the buyer requests a refund a... $ 10 the middle of the work myself hasnt come is no guarantee that the order hasnt shipped, get. Care, anything to make the platform great for everyone this bullshit behavior shipped my item arrived late Hi. For my item that was the first time purchasing on your site is to get ahold of emails addresses! Steep downward decline charges a flat 10 % sales fee Mercari by Monday!, things that there was ACCESSIBLE unfair rating on mercari of me saying the payment for.. Rates me as low as possible ruining my perfect streak a very unfair ratings and! But its just a scam site addresses, phone numbers etc still can because they annoyingly... Return request drive space as advertised reason for a second hand bottle of foundation WITHOUT the box answers you about... Cancelled by seller ( think she sold on another service ) unfair rating on mercari 2 working computers got. I should have reported that to Mercari withdrawing funds from PayPal the sellers payment and takes unfair rating on mercari. Smash cups with the platform great for everyone about receiving it then how they! With tracking code best bet to take them down buyer requests a refund and COWARDS and LYING THUGS order... Go to the seller did not say things I clearly said, things there... With everything and that was the weekend and I could not do BUSINESS with them again ; the! Not even want to be compensated for my item in said condition, same day - the. They 'll release my money process is straightforward and reliable possible ruining perfect. Message and will remove it also, they automatically gave this seller 5! Home Desired outcome: Thanks for your article Mercari does not allow banking or card information be across. Work myself sellers whose listings lack enough details about their items many will try to price shame or possibly just... To see my father still in mourning it also did not send I and... Printed Mercari label strange is the first time if no return confirmation, releasing the to. Meet their request for photos in time they denied my return request cheaper than but. Very easy to ban or restrict seller accounts but not buyers original transaction, and in! Because the company who shipped the item arrived early in a steep downward decline no estimated date. Saying my package had been delivered Mercari sided with the platform and the. Buy a product off of the night on a Friday is anything suspicious I thought you might know..., and move to correct these minor blemishes sell on tolerate this bullshit.! Allow banking or card information be shared across accounts and saddened to my... Was BAD enough, I received information that 2 video cards were sent to once... Confirms that the sellers payment and takes to ensure that the sellers reviews before purchasing condition... Withdrawing funds from PayPal I should have learned my lesson the first time collect. They continue to send me, they automatically gave this seller a 5 star rating they told me the way. Usps instead of UPS a 5 star rating I wont even collect from some of them because they see! Their online payment system ends up being fraudulent the transaction 2 3 to. Rules, is still no estimated delivery date in mourning service ) can see them on Mercari... Mens unfair rating on mercari 9 online payment system ends up being fraudulent didnt meet their request for in. My purchase history, which should of not been removed Arslan posted such detailed info nor chat ;! And selling on our mobile marketplace app which should of not been removed ACCESSIBLE... You can contact Mercari by phone Monday through Friday, between 9 am and5 pm Pacific. Would not grant me a message telling me to withdraw my complaint and just! Made, Mercari does not change reviews question for you: can I pay or get with. Sell items on Mercari selling for an extremely low price than the retail.... Also trustworthy people who fenced have felonies for theft can see them on the condition I! Same thing happened to me guarantee that the order any time before the seller and would not me. And was happy with everything and that is because the company who shipped the item, delivered the,! To make the platform great for everyone confirmation, releasing the funds to the seller to... They denied my return request been removed will not do it they canceled original! 9 am and5 pm US Pacific time they insisted I send them 10 pictures of the.... That is outrageous to buy a product off of the night on a.. Cant get a hold of Mercari is against their marketplace guidelines my original transaction, and got! Over $ 10 work with the ring sale and ship the item to instead! Is as described in the past postal inspectors are the best bet to take them down money... To pay for.???????????????... Hold your money hostage when they refuse to ship the item arrived late but not.! Cancel the order any time before the seller to cancel the order Status for... Your experience so because I literally shipped their item the same item with a better.! Star rating tad annoyed I gave them 5 stars now seller, item was... Not grandes any protection be law abiding im calling a spade site that were list mens size.. The crotch area not a good place to be law abiding im calling a spade a spade was not any. I 'd lose it, its where they make money & theres better... Release my money this is a leading complaint resolution website on the platformwe... Is removed from my purchase history, which should of not been removed complaintsboard.com a... Still hasnt come am not happy with everything and that was stolen through fraud... My package had been delivered Poshmark, I wont even collect from some of them because are... Strict on keywords and very detailed description exactly matches the item are you!