All of the suggestions for stuttering video involved pointing the finger at my end, which wouldn’t explain why I can stream 1080p60 video just fine on YouTube or Netflix. If you're having audio troubles when streaming at HBONOW.com, try the following steps: Check the volume control in the HBO video player and on your computer to make sure they're not muted or set low. Note If your screen goes dark after you select HDMI or DVI and the screen doesn't reset after 30 seconds, see Troubleshooting a blank TV or monitor while your Xbox One is on . This article may contain affiliate links. When using the Now app to watch a movie like Dawn of the Apes, I'm getting 5.1. For now, you’ll need an Apple TV to watch HBO Now on a TV, though that limitation is likely to change. First, make sure your HBO Max app is up-to-date. Once the request is made an email to reset your password should appear in your email a few minutes later. Images via Amazon API, Pingback: 7 Common HBO Now Problems & How to Fix Them – Infinitify. If you’ve fired up HBO Max to watch a season premiere only to run into difficulties, you aren’t alone. The smart hub app immediately switched to HBO now when clicking on it. I am also a DirecTV HBO subscriber. If you’re on a PC, you should also make sure you’re running the latest audio drivers. About HBO Now. If you're interested in the specifics, you can read about them on Apple's security site. If the audio system connected to the TV doesn't support DTS or Dolby Digital, it may not output sound depending on the type of broadcast or video. Audio and video should play on your TV. Archived. The exploit, discovered by researchers in Europe, uses JavaScript to snag data from a device's accelerometer, gyroscope, and magnetometer when the user visits an infected website. Find out what's on HBO tonight. If you’re using an NVIDIA graphics card, go here. If you start noticing this problem, here are a few things you should try before getting in contact with HBO’s customer service. I was thinking the same thing! If your speeds are extremely slow you might not see anything on the screen. So if it’s slow, you might see a lower quality or, in some cases, nothing at all. Providing you are using a supported Samsung TV model, then downloading the HBO Max app is actually quite simple. Sign in again. With the HBO® app, enjoy instant and unlimited access to every episode of every season of the best HBO shows, movies, comedy, sports, and documentaries. For more information, go here. For some inexplicable reason, HBO Max was launched without support for Roku or Amazon Fire TV devices, which are among the most popular devices in America, because of contract disagreements. I have to turn up the TV as loud as it will go -- level 100 -- and the audio is still faint, and the mix is bad. Click the ‘Details’ button at the top right corner and then look for the Adobe plugin. I get six HBO channels, though they mostly repeat the same shows ad nauseam. If you’re on a PC, make sure your video drivers are currently up-to-date. Fortunately, Apple's patched up the issue. Update your browser to the latest version. We also recommend installing the latest software update for your device. You can follow the question or vote as helpful, but you cannot reply to this thread. A newer, faster model could help mitigate these issues. Is there something that i have missed - no settings have been changed so im not sure why this … According to Sony, its smart TVs that run Android now support the HBO Max service. If you're on the fence, here's one of the best reasons to install iOS 12.5.1. Go into the Stick settings and under Audio try playing around with the different sound options (start with Stereo). Just tried on 4G and can confirm it didn't work either; same black screen with audio only. HBO Now has been working fine until yesterday, when I can't get any sound to play during any show. ; Navigate to the Audio/Sound menu. If you skipped iOS 12.4.3, you get its security patches (also unpublished) with your upgrade. But HBO Max is on Roku and Fire TV now, it … If you skipped it, you'll probably want to move to iOS 12.5.1 soon. HDMI cable hooked up to laptop and TV no sound coming from the TV only from laptop HDMI cable hooked up tp laptop and TV no sound coming from the TV only from laptop [Moved from Internet Explorer] This thread is locked. Both patches are for potential lock screen exploits. If that doesn’t help, try restarting the app and/or the device you’re streaming from. Streaming issues (slow speeds, inability to stream a show, bad quality, etc) are some of the most common HBO Max problems and there are a few remedies to try if video playback isn’t working on the HBO Max website or in the HBO Max app for iOS, Android, Xbox One, or others. The HBO NOW app will only be on iOS and Apple TV, which also got a price cut to $69. In the case of the iPhone, that means updating to the latest version of iOS. I've recently tried playing a TV show (True Detective) and a movie (Miami Vice) and the sound quality is terrible. The first step is to check your connection by running a Speedtest. If you’re getting video but no sound when watching HBO Max content, you’ll first want to make sure your device’s volume isn’t muted. Did a sound test and it was perfect, but no sound from any channel, just the show without sound. Plug back in and start up your device again. It's most likely that your device doesn't support HBO Max. Apple TV), wait a minute, and plug it back in again. Data rates may apply for app download/usage. HBO Max issues are annoying, but in most cases they’re extremely easy to fix. If you’re running the latest version, try closing the app and restarting your device. Now open up HBO Max and try again. The official website for Divorce | Season 3 Trailer Available Now | Official Website for the HBO Series on HBO, featuring full episodes online, interviews, … After the restart, the click sound should have disappeared. HBO Max problems aren’t just limited to series premieres. There’s a chance your IP address has been identified as being outside the United States. With the HBO® app, enjoy instant and unlimited access to every episode of every season of the best HBO shows, movies, comedy, sports, and documentaries. But when I watch GoT or Veep, I'm back to two channel stereo. It sounds to me like HBO Max needs to do better by its customers’ privacy rights. Alternatively, download the latest application from other trusted sources and install to update the current version. New Samsung smart tv., got it set up , connected to the internet, Netflix worked perfectly, switched source to cable and auto setup the channels, then scrolled through and stopped on several stations had fine pictures but absolutely no sound. If you need to reset your HBO Max password you can request to create a new one. Due to the limited level of support for smart TVs, many consumers may find they are unable to download an app for their specific TV and watch HBO Max. This is just no sound though, even during the pre-show ads. Update: HBO today extended the deprecation date another two weeks, so HBO Now will keep working until May 15th and HBO Go will continue for a few more months. If you’re unable to sign in on your computer, try signing in on your phone to make sure it’s unrelated to your account/subscription. Couple of things that i would try. However, I have no sound when I play anything from that app. You can read about it right here. However, I have no sound when I play anything from that app. While I normally would’ve given HBO Max five stars— it truly is a wonderful premium service that I enjoy very much! If you’re trying to watch a show and you get sound, but no video, there’s a good chance the issue is related to your Wi-Fi or cellular data speeds. I have no sound on HBO GO only. Netflix, Hulu, etc. Anyone else having issues with the audio on shows or movies played via the HBO Now app on Apple TV? Black screen with audio. Any suggestions? HBO Max is the latest streaming service you can watch on your 4K smart TV, although not all TV makes and models are supported. If you skipped iOS 12.4.7, you get the update's three security patches (two for the Mail app and one for Wi-Fi) with your upgrade to iOS 12.5.1. With this, users can download the app, which will be featured in the Sony Select row on the interface. If you missed iOS 12.4.2, you get an additional patch with your upgrade. ive been on other sites and lots of people are saying the same thing happened to them! I lose brief snippets of audio. If you notice something out of the ordinary (or even if you don’t) try restarting your router. If you skipped iOS 12.2, you'll get its security patches with your version of iOS 12.5.1. iOS 12.2 brought a whopping 41 security patches to iPhone, iPad, and iPod touch. If this doesn't happen, try the following: Disconnect both ends of your cable and reconnect the cable to your computer and TV. Open HBO Max on your phone, tablet, or computer and start watching something. The iOS 12.3 update brought 23 patches and you can read about all of them right here on Apple's site. They can happen when you’re trying to watch another series, a documentary, or a movie. Now, HBO Max is getting an update for Android TV that brings back the "restart" button and fixes some issues on the new Chromecast with Google TV. Netflix, Hulu, etc. For help, including how to sign up, sign in, or stream in 4K HDR, visit here. It's important to note that Apple's iOS 12.2 update patched up an exploit that allowed websites to use motion sensors to "fingerprint" devices. To do this, see Step 1 on the Troubleshoot TV page. If you use a VPN or web proxy you’ll want to try disabling it to ensure your IP address isn’t blocked. I have deleted the AT&T App and reinstalled but nothing is fixing it. Connect your phone, tablet, or computer to your TV using an HDMI cable. If that doesn’t work, make sure your device has been updated to the latest software. HBO’s site sometimes crashes under the load and lots of people deal with buffering issues, app crashes, and various other bugs and problems. I too am having problems with getting 5.1 surround using HBO Now streamed via Apple TV. Find out what's on HBO tonight. No sound on HBO Now, except for John Oliver. TV Has No Sound: Questions And Answers. First, you’ll want to make sure you’re running the current version of the app. Try different cables to verify this is not a bad set of cables. AT&T TV NOW packages are no longer available for new customers. If you own an iPad, the latest version of iPadOS. You can read more about the iOS 12.2's patches over on the company's website. If you depend on an older Apple TV to watch HBO, you may want to look for new hardware. Pingback: Amazon Fire TV Stick Deal Brings Best Price of 2017, Your email address will not be published. When you start watching something, audio and video from your device should play on your TV. If you skipped iOS 12.3, your iOS 12.5.1 update carries iOS 12.3's security patches on board. As compared to using the Netflix or Hulu apps, where I … Turn TV on, has sounds - can watch tv prefectly, turn xbox on, we have no sound - only sound comes in through the headset. You’ll find that in your browser’s Preferences/Settings. If you’re having trouble streaming via the HBO Max application, here are a few things to try. Your email address will not be published. But it’s pretty annoying to here “it’s your connection blah blah blah! I can open the AT&T Now app through my Apple TV but every channel I select it will play the sound but no picture. Is HBO Go available in the UK at the moment? Fyi.. It’s not my damn connection or my TV! Required fields are marked *. For a monthly price of $14.99, HBO Max is now available in the US across several platforms including Android TV, Apple TV, YouTube TV, Google Chromecast, PS4, Xbox One, select Samsung TVs, and Chromebook.However, if you owned an LG Smart TV, you will not be able to directly access HBO Max even if you get a subscription. I first tried to run hdmi to lg tv. I’ve tried all the fixes listed above and it still freezes up all the time! Maybe. To access the Sound Out setting:. See if using a different HDMI port on your television makes any difference. HBO Max also includes HBO channels and HBO On Demand on AT&T TV NOW. However, registering for HBO NOW requires an Apple device, which is strange as it … HBO Now is a stand-alone version of the channel, which users can access directly without having to have an existing subscription to a TV service. HBO Max is currently limited to the United States and U.S. territories. While in Netflix or HBO Now only background audio can be heard. Can watch just fine on my computer and app on my phone but not through Apple TV. If you’re having issues with the HBO Max app on an iPhone, iPad, Android phone or tablet, Xbox, or PlayStation, here’s how to fix most problems. I have the same question (2) Subscribe Subscribe Subscribe to … I'm getting sound, but no video with HBO. If that’s the case you’ll need to add an email and password to your account. Once you’ve got that done, clear your browser’s cache. If the volume toggle is up and your speaker are playing nice with other apps and services, try restarting the app. I've tried restarting it, with no change. They'll will help protect your phone. all work fine, just having this happen with HBO. If you’re still unable to stream properly we recommend restarting your router because there’s a good chance the problems are related to your home connection. No dice. If you still can’t get by the service error, you’ll want to get in touch with HBO. If you're using an HDMI cable, switch your TV connection to "Auto-detect." I am connected via HDMI to my receiver and HDMI to my TV. I've tried restarting it, with no change. If you notice a large number of complaints, it’s probably a system-wide problem. This has worked for us many times in the past. If you’re not seeing an video on your computer, try closing all of your applications and restarting. Below are the things that you can try. If the attack is successful, a device can be tracked around the internet. What effects the … If you depend on an older Apple TV to watch HBO, you may want to look for new hardware. The post HBO Max for Android TV adds 'Restart' button, fixes 5.1 surround sound on Chromecast w/ Google TV … We’ll also help you solve networking issues, sign-in problems, and problems with the HBO Max app for iPhone, Android, Xbox One, and other platforms. The app will adjust the quality of the content your watching based on your connection speed. HBO Now has been working fine until yesterday, when I can't get any sound to play during any show. HBO Now has been working fine until yesterday, when I can't get any sound to play during any show. Will Samsung fix this issue? First, check your connection to make sure it’s fast and stable enough to handle HBO Max content. Here are some things to try: Update your version of the HBO Max app. Sweet. Most HBO NOW subscribers currently have access to HBO Max as well. At that point, it might be worth it to get up and find something else to do while the company works to resolve the issues. The app actually shuts hdmi function off if you try-#1 pain Furthermore, the sound issue drove me nuts!! Apple and HBO have partnered up to make the switch to HBO's new streaming service simple. Close. I figured it out!! I have checked aduio settings on the xbox, change HDMI cords, changed ports, turned it off and on, as well as the TV, but nothing seems to work. Again, they're baked into your upgrade. HBO Max problems are extremely common, particularly during season premieres, and today we want to show you how to fix these issues so you don’t miss the action. Running an ethernet cable to your Xbox or PlayStation directly from the router could help improve your network speeds. Once you’ve cleared the cache, try signing in again to see if that’s resolved your streaming problems. I have updated the Apple TV and restarted. If an update is available, download it to your device. HBO Max “Service Error” issues are fairly common. If you’re watching content on a PC, close your browser. If the HBO Max starts crashing, you’ll want to check and see if the service is down. These include: Long story long, if you store sensitive data on your iPhone, iPad, or iPod touch, you have some really good reasons to upgrade to iOS 12.5.1 today. If the issue is limited to a specific show, you’ll want to get in contact with HBO. If the HBO Max app isn't working as expected, try these steps: Step 1: Update your software. Thanks though. If this doesn’t work, close all of your applications and shut down your computer. If you skipped iOS 12.5, you'll get an important patch with your iOS 12.5.1 upgrade.