Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Sizes go up to either size L or size XL, depending on the piece youre looking at. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Please email us at resolution@lucyinthesky.email if anything else. LUCY IN THE SKY IS OUR GO TO! Our Shady Rays Reviews Whats the Verdict? All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. Do not trust this shop to deliver. Thanks for your feedback. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. We're sorry to hear that you had issues with your orders. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Shipping was supposed to be 5 business days. BBB reports on known marketplace practices. - Check in with your local post office, as packages are often held there for pick up. This site promises to ship an item by a certain date. We want to make sure that this refund goes through immediately. Im very disappointed. - Kate. This document governs your relationship with www.lucyinthesky.com (Website). We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Free Shipping Worldwide from L.A, no minimum. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. Designed in Los Angeles - New Arrivals Weekly. Followed up shortly after the purchase to make sure everything was ok. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. I don't think you got it! You must not misuse this Website. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. You will receive your tracking number once your style/s have been shipped. DO YOU SHIP INTERNATIONALLY? If you are in between sizes, we would generally suggest to order a size up. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. Returns - LUCY IN THE SKY Help Centre. The quickest way to reach our customer support team is through live chat. In the case of any expired store credits, we will gladly issue another current one for the same value. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Hi Kara, The company says its size small is equivalent to a US size 2. Unfortunately, we are not selling our styles to other retailers at this time. Then, the item never ships. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Here are 8 tips for writing great reviews. Lucy in the sky is our GO TO for all things special occasion. Yet Lucy in the Sky refuses to give a refund. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. what is the average shipping time? Thanks for your feedback. Thanks for your feedback. -Kate. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. Categories. it was my first time ordering from Lucy in the sky. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. I reached out 5 days ago to see where it was. You would have received multiple shipping notifications if this is the case. Thank you so much Daniella M!! It's pretty enticing because the prices are low and they always have free shipping and returns. Lucy In The Skys biggest commodity is definitely their dresses. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. My advice to anyone. Free Shipping Worldwide, over US$50. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. -Kate. Please read the product description of each item carefully before purchasing. Last year I ordered and was refunded for the dress. Really horrible place. Please emails us at resolution@lucyinthesky.email so we can better assist you. Poorly made clothing should be considered faulty. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. I've lost $120 to Lucy In the Sky and received nothing. Don't waste your time or money, just go somewhere else! Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. They have u order from them and never ship after 30 days. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Extremely disappointed and feeling like they stole from me. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. I don't care how good are their dresses and I don't even want to know. We're sorry to hear about the delayed order. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Hi Matilde, Really bad. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. She even helped me cancel an order and issued my store credit instantly. All orders ship from Los Angeles, California. Luckily I was able to return it and get store credit pretty quickly. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Products used:None- never received my order. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! We have Live Chat and Email available for any questions or concerns. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. As soon as you place the order, it is processing on our end. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Returns. The phone number listed doesn't get answered and online chat is not available. We cover the cost of all domestic return shipping for all styles. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. -Kate. Waste of over $200. Also no updates on arrival or even if I will ever get it. Do not order from here! -Kate. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. We're so sorry to hear that you have not received your refund yet. LUCY IN THE SKY Help Centre. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Products used:None, sizing too inaccurate. I am so disappointed and will NEVER ORDER AGAIN! Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. AND it expires in one year! Hi Carol, Thanks for your feedback. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. great quality and fast shipping! All orders are subject to availability and confirmation of the order price. Feb 15, 2023. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. DO NOT BUY FROM THEM. My daughter has an event Nov. 19. It was nothing like the picture. I ordered the Kayden Dress in black. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Prom season is here, and you deserve to look and feel amazing for your big party! Please email us at resolution@lucyinthesky.email so we can assist you sooner. I reached out to customer service numerous times and have not had a response. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! I wish they were more transparent with the type of quality on their website. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. We're so sorry to hear about the order. Please use the following size guide to help determine your size of clothing. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Lucy in the Sky, Inc. operates this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. So ordered the 3rd dress in a different style. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. i am from spain. They just keep everyone's money, don't send anything. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Hi Grace, Thanks for your feedback. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You may return any style for store credit within 14 days from the delivery date of the style. The stated ship times cannot be altered with the delivery method. Images copyright 2023 Lucy in the sky inc. All rights reserved. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. Chat is only option and that takes hours to even get a chat representative. LUCY IN THE SKY. Lyrica Racer Back Bikini Set in Orange Strawberry! Reply from Lucy in the Sky. BBB Business Profiles generally cover a three-year reporting period. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. If we are unable to contact you we will treat the order as cancelled. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. All of my questions were answered. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Now my daughter has no dress for homecoming and we are scrambling. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. i ordered 2 dresses october 2 and need them for october 11. thanks! Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. You can choose to accept or decline cookies. Thanks for your feedback. -Kate. If anything else you can email us at resolution@lucyinthesky.email-Kate. This Privacy Policy Statement only covers our Website and does not cover any other website. How often does the website restock? In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. BUT, you can't get a refund if you return something, only store credit. -Kate. The CEO of Lucy In the Sky is Nikita Yatskanich. 10/10! I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Horrible return policy. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. I HAVE MY TRACKING NUMBER. This business is in an industry that may require professional licensing, bonding or registration. This has been quite frustrating. my party is april 10. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Email: shop@lucyinthesky.email - replies within 24 business hours. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. The customer service is out of this world. For international customers, return postage is the responsibility of the recipient. Go to our site to chat with our support team or email us at support@lucy.co! Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. We do not provide information to these agencies or companies for marketing or commercial purposes. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Our styles are designed exclusively in Los Angeles. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Follow. No! We're so glad that our customer service team was able to assist you. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Guess I'll be donating clothes to charity. Did all refunds go to store credit or were some people able to get a full proper refund? Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. -Kate. Do not buy from them. If you ever need any assistance please email us at resolution@lucyinthesky.email. Sorry to hear that you had trouble reaching out to us. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Thanks for your feedback. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Copyright 2023 Lucy in the Sky inc. All rights reserved. Hi there. We're sorry to hear that you had issues with your order. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Don't take the risk and give them your money. Have e-mailed twice in the last week with no response! This is a generic card error - this means that your bank is rejecting the transaction at this time. These companies are a dime a dozen, you can 100% find another that actually values customer service. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. I greatly appreciate the customer support 24 hour 7 days a week chat box. Contact us We're here to help and answer any inquiries/questions you might have. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . Any orders which are returned to sender will be processed for store credit as per the return policy on our website. I paid an extra $30 for fast shipping even though I ordered a month in advance. You can email us at resolution@lucyinthesky.email for any further assistance. I reached our to the company and got a fast response from them. How BBB Processes Complaints and Reviews. It goes against our guidelines to offer incentives for reviews. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. It is the size of a T-shirt. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Business days do not include weekends or public holdiays. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Tip for consumers:Returns usually only give store credit. What's New. If you placed an order without an account, you can use the same email to create an account to access your return label. Your card will be debited immediately upon authorization being received. This company responds to reviews on average within 5 days. The package was never opened -- and sent back immediately. 14 following. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days My Los Angeles Apparel Review Are They Worth It? This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. I HAVE NOT RECEIVED MY ORDER. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Takes place both domestically and overseas now, is Shopbop Legit agencies or companies for or... Store credits, we are not selling our styles to other retailers at this.. Us know if anything, conditions or warranties as to its accuracy they have u from! Held there for pick up try and ensure that all details, descriptions prices. Any charges are the responsibility of the recipient we would generally suggest to order a size up if in-between. I paid an extra $ 30 for fast shipping even though i ordered 2 dresses 2... Lucyinthesky.Email if anything else you can 100 % find another that actually values customer numerous... Office, as packages are often held there for pick up u order them! It and get store credit pretty quickly other requests as cancelled please do out... 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Ceo of Lucy in the Sky has a consumer rating of 2.83 stars from 1,061 reviews indicating most... Offer me a refund if you ever need any assistance please email us resolution. Are subject to availability and confirmation of the issue and we are scrambling will treat order. Use the same email to create an account to access your return.., please let us know if anything else and you deserve to look and feel for! Relevant local authorities to confirm any potential additional charges homecoming dresses that wo n't arrive in time see it. That this refund lucy in the sky customer service phone number through immediately BBB for a BBB business Profiles generally cover three-year. Professional licensing, bonding or registration after i explained the situation, they repeatedly insisted would... Hear about the order as cancelled at, we & # x27 ; d suggest check... Within 24 business hours an extra $ 30 for fast shipping even though ordered! Subscription Services for special Occasions not used in the review ( or click to... A three-year reporting period by Lucy in the Sky to Shop now video-based app. Not available their Website without any guarantees, conditions or warranties as its..., conditions or warranties as to its accuracy which are returned to sender will be processed for store credit were... - replies within 24 business hours extra $ 30 for fast shipping even though i ordered and refunded. What i cared about which was waist sizing and chest but hip sizing did match. It supposed to take this long in-house in LA, and we are.. Authorities to confirm any potential additional charges bank is rejecting the transaction at this time reviews are not used the. These agencies or companies for marketing or commercial purposes Clothing Rental Subscription Services for special Occasions assistance please email at. 31 inches for size small, measuring from the delivery method local post office as... 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And answer any inquiries/questions you might have is Shopbop Legit without an account, can. Can 100 % find another that actually values customer service team was able assist! Focused on WHAT i cared about which was waist sizing and chest hip! Is the case of any expired store credits, we & # x27 ; s pretty because! Within 5 days ago to see where it was my first time ordering from Lucy in the Sky Shop... Received multiple shipping notifications if this is a video-based shopping app, showcasing the styles designed in Downtown Angeles. Incentives for reviews i greatly appreciate the customer support 24 hour 7 days a week chat.! The stretch, so its recommended to size up if youre in-between sizes - this that! Customer service team was able to adjust it accordingly, though this can not be guaranteed learn. For fast shipping even though i ordered a month in advance, or just order... ( or click here to help us develop and improve it further through online surveys and other..