He put in the new faucet and in no time we had running water. Called Parker & Sons to get a simple kitchen faucet replaced. Marion, we love it when our techs hit a grand slam! I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 3d Report. HIPAA Guidelines To Remember While Responding To Patient Reviews. They are curious and clean up when finished. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. As a matter of policy, BBB does not endorse any product, service or business. Showing 1-10 of 198 results. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. Keep your family safe. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! Install or Replace a Heat Pump. He made my day. Parker & Sons is here to help! A Note From Our President Regarding COVID-19. There employees have damaged my AC unit from all the work they have attempted to do. Just want to let us know how our team did on your recent service call? I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Easy, done. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. This rating has decreased by -8% over the last 12 months. We repair and maintain existing electrical systems. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Parker and Sons. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! I called Parker and sons and they dont show that I owe any money. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. Thanks for the recommendation! Well that was a big lie. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. It would be more fair to the consumer to charge labor hours. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Parker & Sons is a great company. Yelp users havent asked any questions yet about. Verify your email to use filters. Parker & Sons just completed an a/c overhaul yesterday. Parker and Sons schedules "emergencies" as part of their daily schedule. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. The department is basically understaffed. Submitting a response indicates a willingness to work with customers to make things right. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! . This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. Neither have returned my calls.It will be in upper 30s tonight. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. It was a good starting point to gain experience in sales and face to face marketing. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Why didn't the salesman offer a discount coupon if it was available? Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. Parker and Sons. The quote was for $669, which was verbal, never provided in writing. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. The salemen told my husband and I our electric bill would be lower because it is energy efficient. I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. This company care about it's people and they strive for growth and opportunity. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. I had to buy a new one! My cellular phone went missing/stolen during the time when ceiling repairs finally took place. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. He also tried to sell me a $500 repair to replace the relay switch that costs $50. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! We're here to help! It cost $4000 for one guy to do a one day job. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. Mike Salerno, the plumber, is trustworthy and competent. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Thanks, judy. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. Insulating my attic was over $8,000. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Yes, Parker & Sons offers free project estimates. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! They do not value their customers. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. always great and friendly service. Repair, maintenance, and installation in Phoenix. Write a review Sign in. They were able to come out SAME DAY and get our AC back up and running. Definitely will use them again. I would not recommend this company to my friends. - owner buys cheap equipment, Good pay Mike was wonderful! I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. Finally I had to pay $700 for two capacitors. Had been without plumbing for days already. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. Con artists. As a result, we have contacted the customer both via phone and email and are honoring. Parker and Sons consumer reviews, complaints, customer service. Having problems? We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. My electric bill was outrageous. $300 would've been the right price. Find out how we combat fake reviews. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Please let us know if there is anything else we can assist with as were always happy to help. I will not use them in the future if I need another new unit. And it happen twice. This is the reason I switched from my previous company! During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Parker and Sons is a life savor. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. Bonuses are not capped. I called another well known company and was quoted hundreds less. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! You are in Phoenix. Very professional clean and followed all procedures to keep them and us protected due to COVID. -$19 Base Pay -Flexible Location -Breaks on chosen time. - could be paid more Parker & Sons is amazing. Interactions with customer service as wells as the techs on site have always been easy and helpful. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Now the second issue is talking to his manager 2. This was less than 3 months after repairs. ******* said that is not what she sees on the invoice. Outrageous. Audrey, your safety and satisfaction is of the utmost importance. Thanks for the great recommendation! They never stick to things - they make changes too much. Thank you so much Jan for the great review for Andrew. Be careful who you let inside your home. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Share. Came as scheduled. Here are 8 tips for writing great reviews. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. He was absolutely correct. He fixed half the issue and left I. Thank you Diana and Charles for recommending us. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Parker and Sons is a life savor. Companies can ask for reviews via automatic invitations. Will never use this company again! I also had the electrician replace an outdoor fan. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. I woke up with a rainstorm in my living room after a pipe burst upstairs. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. I have been with Parker and Sons for some time now and would highly recommend working here. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. Yelp confirmed a business or employee license. *****, the tech, was the rudest person I've come across this year and it's November now. I'll be sure to pass along your kind words of praise. I had a lower electric bill with my old a/c. From the hourly and the bonus structure. We're Not Your Average Joe! 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. I understand that mistakes can happen and or personal error on my part was thoroughly examined. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. During the week we also done get assigned breaks. They were able to come out SAME DAY and get our AC back up and running. Luckily, my next call was to Parker & Sons. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. Small claims court should get a reply. Work in an air conditioned environment; no door knocking. Beat local competitors. Parker & Sons were great !! The cost would've been $700+. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. It's fun environment but customers always take priority. Need to file a complaint? Schedule an appointment with us today! They have replaced, ducts, thermostats and other parts to no resolution of the issue. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. So sorry for the inconvenience. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. 9 Parker & Sons reviews. We also offer installation services for new equipment. Dont get scammed like we did - do not use Parker and Sons!! We feel like he really took advantage of us! 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. We also ensure all reviews are published without moderation. They were able to come out SAME DAY and get our AC back up and running. Now the heating unit portion is not heating. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Pretty awful. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. Stay away you been warned. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. 12/17/2022 system failed again, no heat in 30 degree temps overnight. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). So, let's see. We were told we could be put on stand by for the next day which was great. The electrician recommended replacing two problematic ceiling fans. We use dedicated people and clever technology to safeguard our platform. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Buyer beware - their rookies may cost you real money! I went on line and found the parts and saw the prices and realized they ripped me off. Very expensive, but nice units. BBB Business Profiles may not be reproduced for sales or promotional purposes. We'll guide you through the process. Everybody was friendly and courteous. Did a fabulous job. Everything was repaired and I am thrilled that I called the right company. Avoid this company. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Be warned. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Interactions with customer service as wells as the techs on site have always been easy and helpful. Is this even legal? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Read what our customers -- people just like you -- have to say about our products and services. Wish I could leave more then five stars.We had a plumbing emergency. The ** unit has never worked to cool house since the installment. 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