Liability for Sending and Receiving Money. U.S. Please note that eligible small businesses are permitted to enroll to use Zelle at certain Network Financial Institutions. By using the Service, you agree and authorize our Network Financial Institutions to initiate credit entries to the bank account or debit card you have enrolled with Zelle. You understand and acknowledge that a person to whom you are sending money and who is not enrolled as a User may fail to enroll with Zelle, or otherwise ignore the payment notification, and the transfer may not occur. Subject to the terms and conditions of an agreement between Zelle and your financial institution, Zelle will provide you instructions on how to enroll with your Network Financial Institution. To deactivate your profile, we will need to speak with you directly. Enter your official identification and contact details. The AAA rules are available at www.adr.org, and they include detailed information about how to initiate an arbitration. We recommend that you send money only to friends, family and others that you know and trust. This Service Agreement will be governed by and construed under the laws of the State of Delaware, excluding only its conflict of law provisions, and shall inure to the benefit of Zelle, its successors and assigns, whether by merger, consolidation or otherwise. Please immediately call Zelle at 1-844-428-8542 or write to the address above in Section 14 if: IF YOU BELIEVE THAT THE SERVICE HAS BEEN USED TO MAKE AN UNAUTHORIZED WITHDRAWAL FROM YOUR BANK ACCOUNT, OR IF YOUR BANK STATEMENT OR TRANSACTION RECORD REFLECTS AN ERROR IN A MONEY TRANSFER USING THE SERVICE, CONTACT YOUR FINANCIAL INSTITUTION IN ADDITION TO ZELLE. Fryberger Lender Support Team Contact. 2023 Early Warning Services, LLC. Canceling your use of the Service means Zelle will inactivate your profile and login on our mobile app, and the email address or mobile number that you enrolled will no longer be eligible to send or receive money. If your recipient is not yet enrolled with Zelle, you may only send a Request using their email address. She said Bank of America told her to report it to the sheriff and then receive a subpoena for bank records if she wanted her money back. 2023 Early Warning Services, LLC. If necessary, could you link to our website www.zellepay.com/pay-it-safe/resources-and-tips in your story so that consumers have a resource on how best to use the cell? if your bank is not listed. IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY, ANY LIABILITY OF ZELLE, ITS OWNERS, DIRECTORS, OFFICERS AND AGENTS OR NETWORK FINANCIAL INSTITUTIONS IN THOSE STATES IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00). If you do not act on the request within 14 days, the request will expire and the sender will receive notice their request has expired. Complete the form and we will respond to you via email within 2 business days. Home Forms Miscellaneous. Other product and company names mentioned herein are the property of their respective owners. My Info: will allow you to update your personal and profile information. This E-sign Disclosure and Consent (E-sign Consent) applies to all Records and Communications for services provided on the Zelle Network website, applications, mobile apps, and other tools. Our support team is available to assist those enrolled with the Zelle app. The Add Your Debit Card page will allow you to enter your new debit card information. Zelle is a mobile payment app that simplifies the payment process and allows for peer-to-peer transfers to happen within minutes. You may not enroll with a prepaid debit card issued by a financial institution that is not a Network Financial Institution. Juris Doctorate. Youwillbe promptedtore-enroll. ZELLE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, INVULNERABLE TO CYBER ATTACK OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. Your mobile data rates may apply. Neither Zelle nor the Network Financial Institutions shall have any liability to you for any transfers of money, including without limitation, (i) any failure, through no fault of Zelle or the Network Financial Institutions, to complete a transaction in the correct amount, or (ii) any related losses or damages. All subpoenas must include: The full name, title, mailing address, email address, and phone number of the person and/or entity issuing the subpoena; and. You represent that (a) you are at least 18 years of age, (b) you have the authority to authorize debits and credits to the enrolled bank account, and if applicable, (c) you are the authorized holder of the enrolled debit card. We will tell you the results within three (3) business days after completing our investigation. Thank you for zellepay.com visit! e. Hardware and Software Requirements. YOU MAY NOT SEND MONEY TO A USER THAT IS ENROLLED AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. When prompted to enter your password, select forgot password. Please Note: This form is not to be used to report unauthorized transaction(s). This is the actual form with sample text added in each section. Sample Subpoena (36 kb) Sample . https://www.zellepay.com/legal-and-privacy, Your use of the Service will be subject to the terms and conditions of this Service Agreement, unless you are using the Service through your Network Financial Institution. Attract and retain customers. You agree that you will not use the Service to send or receive payments in connection with your business or commercial enterprise. Scottsdale, AZ 85250AND MUST BE POSTMARKED WITHIN 30 DAYS OF YOUR ACCEPTANCE OF THESE TERMS. These instructions apply to the service of third party subpoenas on Early Warning Services, LLC (Early Warning) in matters in which Early Warning is not involved. All rights reserved. In this particular case, these scammers forge legitimate bank phone numbers and try to convince consumers to provide their personal information and send them money. d. How to Update Your Information. Sending Money; Debits by Network Financial Institutions. Although Early Warning generally responds to subpoenas within 30 to 40 days of receipt; However, due to developments regarding the novel coronavirus COVID-19, our response times may be significantly longer and also vary depending on the scope of the assignment and the type of information requested. With re-enrolling, your previous profile and Zelle app activity will be deleted, and all pending payments or requests will be canceled. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. We can answer your questions about submitting a legal request and help you decipher the results. Description. If youre enrolled with Zelle through your bank or credit unions banking app or online banking, your financial institution will be able to assist with deactivating your Zelle profile. g. When you send and receive money using the Service with a bank account held at a financial institution that is not a Network Financial Institution (as defined above), this Service Agreement applies. By using the Site, you hereby submit to the exclusive jurisdiction of the courts within the State of Delaware and waive any jurisdictional venue or inconvenient forum objections to such courts. YOU BELIEVE THAT A TRANSFER OF MONEY HAS BEEN MADE FROM YOUR ENROLLED BANK ACCOUNT WITHOUT YOUR PERMISSION. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. 10. Please note that Zelle has no responsibility for any fees that your financial institution or your mobile carrier may charge you in connection with your transactions through Zelle. If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days. This part I agree with. Your financial institution will assist you. Limitations on Transfers: Send Limits. Our current time to process requests and return records is approximately 10 business days. You can obtain a paper copy of your electronic Records and Communications by printing it yourself or by requesting that we mail you a paper copy. If we are unable to confirm that you are the owner of the U.S. mobile phone number or email address, then you understand that we may cancel your enrollment and you will not be able to send or receive money with the Service until you enroll again. We refer to financial institutions that have partnered with us to offer the Service as Network Financial Institutions.. The scammer impersonates a legitimate business and uses a variety of tactics to trick consumers into providing sensitive information that allows them to trick the consumer into transferring the money to an account controlled by the scammer. Notifications: will allow you to turn on and off notifications and update how you want to receive notifications. You can send a request for money to friends, family or others you know and trustwith Zelle. If the email address that you provide when you enroll is not already linked to another profile that you may have enrolled with Zelle then we will also link that email address to your new profile so that others may send money to and request money from you using your email address. Please make sure to state that you are requesting a paper copy of particular Records and Communications. Still need help? The use of a non-partisan subpoena requires knowledge of the rules and/or methods of non-party disclosure. Still need help? Any other illegal activity or unlawful purpose. If your device allows for fingerprint authentication you will be able to enable or skip pending your preference. If dont have your CVV, you may choose to re-enroll. Any obligations or liabilities incurred by you prior to the date of termination shall survive the termination of this Service Agreement. Only send to people you know and trust. You may withdraw your consent to receive Records and Communications in electronic form by contacting us at customerservice@zellepay.com. If the financial institution holding your account mishandles or delays processing or posting a transfer facilitated by the Service. When you first use Zelle, through a banking app or the standalone Zelle app, it'll require you to enroll either an email address or phone number (or both . You agree to receive money requests from others and to only send requests for legitimate and lawful purposes. The Zelle app is free to download from your App Store or Google Play. For further assistance, please reach out directly to your financial institution at the number on the back of your debit card. All rights reserved. Today, only digital transactions of $20,000 or greater are required to be reported to the government. Below are support categories to help you find answers to your questions and contact Zelle Support. Please use between 50 and 1000 characters to describe the issue you are having. Agreement to Arbitrate and Class Action Waiver. The money may also be delayed or the transfer may be blocked by Zelle to prevent fraud or comply with regulatory requirements. To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. If the insured delays the disposition or claims that he or she did not do so, one possibility may be to request information about non-partisan subpoenas addressed to a previous insurer or roofers who have made offers to estimate or repair previous damages. Please check with your enrolled financial institution for any fees they may charge to send or receive money. If you have a payment pending and you deactivate your profile prior to it posting, the payment will fail and return to the Sender. Zelle does not guarantee that you will receive money from other Users by sending a payment request, or that you will receive the amount that you request. Please call us at 1-844-428-8542. Submission Requirements Requests submitted through Safety Hub must meet the following legal requirements: Must be addressed to Venmo Must be a typed official document bearing the logo of the requestor Zelle Liability for Unauthorized Transfers for Chase Business Deposit Accounts Only . We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. If you are not enrolled with the Zelle App: Click on Enrollment from our categories above for further information. This requires attention to detail. When using or enrolling with Zelle within your financial institutions mobile app or online banking service, your bank or credit union will assist you with any issues you may be experiencing. ALL QUESTIONS ABOUT TRANSFERS THAT YOU INITIATED USING THE SERVICE SHOULD FIRST BE DIRECTED TO ZELLE AND THEN TO THE FINANCIAL INSTITUTION WHERE YOU HAVE YOUR ACCOUNT. Your Liability for Unauthorized Transfers. To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. Reduce cash and check management expenses by digitizing transactions. You will not be able to enroll by linking the same U.S. mobile number or email address to multiple accounts with Zelle. Contact your participating bank or credit union support team to request they deactivate the mobile number. THE SERVICE IS INTENDED TO SEND MONEY TO FRIENDS, FAMILY AND OTHERS YOU TRUST. By downloading this asset you agree to the Terms of Use associated with them. Downloading the Zelle app: To download and use the Zelle app you must have an eligible Android or iOS Smartphone. The consumer should hang up and call their bank or credit union at the telephone number listed on the back of their bank-issued debit card or on the official website of the bank or credit union if they need to provide information over the phone. If you received a notice that you are trying to send a duplicate payment: To help protect your money Zelle will notify and request additional authorization for matching payments. Youll be directed to select the Zelle app from either the App Store or Google Play to download to your Smartphone. There may be other circumstances when the payment may take longer. litigation, investigations, audit, and compliance practices, or to protect against legal claims. Youll enter your eligible debit Visa or MasterCard and continue to follow the prompts to enter your personal information and create your password. YOU AND ZELLE WAIVE ANY ABILITY TO PARTICIPATE IN A CLASS ACTION AS A CLASS REPRESENTATIVE OR AS A CLASS MEMBER. P. 45 (d) (1). If your bank or credit union is listed, you must enroll directly through the online or mobile banking service. Money sent with Zelle will be available within an enrolled recipients account typically in minutes. Use or continue to use the Materials without an existing and enforceable contract with a Zelle services Participant who has entered into a contract with Early Warning or a reseller of the Zelle services. Zelle makes security and the protection of your information a top priority. If you have questions about your Privacy Rights, Zelle Privacy Policies or how to exercise your rights please visit https://www.zellepay.com/privacy-policy. You agree that you will not use the Service to send money to anyone to whom you are obligated for tax payments, payments made pursuant to court orders (including court-ordered amounts for alimony or child support), fines, payments to loan sharks, gambling debts or payments otherwise prohibited by law, including without limitation, the prohibited uses described in Section 3 below, and you agree that you will not use the Service to request money from anyone for any such payments. Records and Communications May be Provided in Electronic Form. You need more information about a money transfer using the Service. The only requirement is that the response time be reasonable. YOU SHOULD NOT USE THE SERVICE TO SEND MONEY TO RECIPIENTS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. Rule 205.1 is titled "Forms of Discovery; Subpoena Requirement.". Please check your mobile service agreement for details or applicable fees as Message and Data rates may apply. As a recipient of a payment request, you will have the option to send the requested amount, send a different dollar amount or decline the request. We will not send you a periodic statement listing transfers facilitated through Zelle. Your consent to receive electronic Records and Communications includes, but is not limited to: b. U.S. 2. Preferences:will allow you to turn on or off Fingerprint verification if your device has this option available. Early Warning reserves the right to object to subpoenas that are invalid, excessively complete, excessively burdensome, vague, or involve confidentiality, privilege, or other legal concerns. You will be notified in advance of any fees in accordance with Section 2 above. If you're looking to make fast transfers, then Zelle might just be for you. If you have a question about a transfer that you received or expected to receive, then you should contact the sender first and attempt to resolve the issue. AN UNAUTHORIZED PERSON HAS DISCOVERED YOUR ZELLE. Requests for money are solely between the sender and recipient and may not be reviewed or verified by Zelle or the Network Financial Institutions. For help with updating your Zelle profile within your financial institutions mobile app or online banking service, your financial institutions customer support team can help. You agree that Zelle, the Network Financial Institutions, or their respective agents may use automatic telephone dialing systems in connection with calling or text messages sent to any mobile phone number you enroll. If you fail to report the loss of your password or mobile device within four (4) business days then your liability may not exceed the lesser of: 1) $500, or 2) the sum of either $50 or the amount of unauthorized transfers that occur before you reported the loss of your password or mobile device (whichever is less), plus the amount of unauthorized transfers that occur after the four (4) business days and before you reported the loss of your password or mobile device, if those unauthorized transfers would not have occurred if you had reported the loss. You can access our Zelle App Privacy Notice at https://www.zellepay.com/legal-and-privacy, which is incorporated into and made a part of this Service Agreement by this reference. If you choose not to re-enroll your profile will remain locked and you will beunable tocontinueto use the Zelleapp. If you need immediate assistance, call us at 1-844-428-8542. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. Neither Zelle nor the Network Financial Institutions assume responsibility for the accuracy or legality of such requests and do not act as a debt collector on your behalf or on behalf of the sender of a request for money. You understand that when you send the payment, you will have no ability to stop it. Consent to Emails and Automated Text Messages. All you need is the email address or US based cell phone number of your recipient to get started. 2710 Gateway Oaks Drive, Suite 150N. Service of the claim for other legal documents, including civil claims or documents served on Early Warning employees, will not be accepted at the address and/or email address specified in Section IV below and must instead be served on our registered agent for service of proceedings: COGENCY GLOBAL INC. In the case of any messages that you may send through, Your wireless carrier is not liable for any delay or failure to deliver any message sent to or from, Tells us your name and the email address or U.S. mobile phone number you enrolledwith. ZELLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. Foradditionalinformation on enrolling with the Zelle app visit our FAQs athttps://www.zellepay.com/support/enrolling-with-zelle. To participate as a User, you must first enroll with. If you are receiving a payment from a business or government agency, your payment will be delivered in accordance with the terms and requirements of your financial institution and the procedures of the business or government agency that is sending you the payment. Zelle will pay the AAAs Case Management Fee and any arbitrator fees. To view these terms, please click here First Name Last Name Email Financial Institution Terms of Use Marketing and Communications Last Updated: July 2, 2019 Acceptance. Your financial institutions customer support team can help. If the payment does not appear within your Zelle app Activity, please contact us for further assistance. Other product and company names mentioned herein are the property of their respective owners. Category: All Records and Communications to you in electronic form may be provided (i) by email, (ii) by access to a website designated in an email notice from Zelle to you, or (iii) to the extent permissible by law, by access to a website generally designated in advance for such purpose. If you find the Service Agreement unacceptable to you at any time, promptly cancel your profile and enrollment with Zelle and immediately discontinue your use of the Service. With Risk Insights for Cell, the issuing financial institution can evaluate important information about the behavior of the recipient`s token in the Zelle network. h. Federal Law. If the recipient has notified you the money was not received, first check the payment status. If the person you sent money to has already enrolled with Zelle with the email address or U.S. mobile number to which you initiated the payment, the money is sent directly to their bank account (except as otherwise provided below) and may not be canceled or revoked. We reserve the right, but assume no obligation, to terminate your ability to send requests for money in general, or to specific recipients, if we deem such requests to be potentially unlawful, abusive, offensive or unwelcome by the recipient. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. The money will be received directly into your bank account associated with the enrolled email or U.S. mobile number. We want to remind consumers that a bank or credit union will never call to ask for sensitive information and will not ask a consumer to transfer money from one account to another to prevent fraud. 15. If the recipient is already enrolled with Zelle, themoneywill be availableintheir account typicallywithin minutes, and the option to cancel or stop the payment is not available. You may not establish more than one profile with the same U.S. mobile phone number or email address, and you may not link more than one bank account or debit card to a particular U.S. mobile phone number or email address. 12. Debit cards that are not eligible to enroll with the Zelle app. If this Class Action Waiver is held unenforceable, in whole or in part, as to any claim, then the Agreement to Arbitrate also will not apply to that claim. Zelle support is unable to cancel a payment on your behalf. Neve is our newest WordPress theme. https://www.zellepay.com/support. Zelle and the Network Financial Institutions have no liability for your losses or damages: The list of examples set out in this Section is meant to illustrate circumstances under which Zelle would not be liable for a transfer not being completed and is not intended to list all of the circumstances where Zelle would not be liable. The remaining provisions of this Service Agreement will not be affected thereby, and each of those provisions will be valid and enforceable to the full extent permitted by law. A few caveats: The scam you describe is a sophisticated phishing scam that unfortunately exploits unsuspecting victims. Once we process your request to withdraw your consent to receive Records and Communications in electronic form, your access and use of the Zelle services will terminate. Money sent with Zelle will be sent to the account enrolled with the email or U.S. mobile number used to send the money. Complete the form and we will respond to you via email within 2 business days. RELATED: Judge Says Bank of America May Have Illegally Denied EDD Fraud Claims We know it can be difficult to get the information you need from internet services and other online content providers. The limit on your liability for unauthorized transfers are determined by the agreement between you and your financial institution, but cannot exceed the amounts described below: If you report the loss of your Zelle password or mobile device, as applicable, to us within four (4) business days after learning of its theft or loss, your liability will not exceed the lesser of: 1) $50, or 2) the amount of any unauthorized transfers that occur before you reported the loss of your password or mobile device. Telephoning is the best way of keeping your possible losses down. You may cancel your use of the Service at any time by notifying Zelle of your intent to cancel by calling us at 1-844-428-8542. Those transfers will appear only on the statement issued by your financial institution. https://www.zellepay.com/support/enrolling-with-zelle. It also comes with the Zelle design integrated as a starter site. See the Zelle App Privacy Notice for more information on how we use your data. a. Download Product Brief. THE SERVICE IS PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. Verify with the Sender the money and is in a completed status. 11. If any provision of this Service Agreement is found to be unenforceable for any reason by a court of competent jurisdiction, that provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law. Upon cancelling your use of the Service, we may retain your information in accordance with our Privacy Notice and as may be required to comply with applicable law. You'll be prompted to create your new password. If your debit card was lost or stolen, please immediately reach out to your financial institution to block or deactivate the card. Subpoena recipients often object on the ground that compliance with the subpoena is unduly burdensome and expensive. And because the rules aren`t clear, it`s not always as easy as it should be. Zelle has no control over the actions of other Users, the Network Financial Institution or other financial institutions that could delay or prevent your money from being delivered to the intended User. Once a project is complete and it's time to request payment, you might think that sending an invoice right away is overly eager or even rude. All Records and Communications in electronic or paper format from us to you will be considered in writing. If you are enrolled with the Zelle app, please call us immediately at 1-844-428-8542 so we can deactivate your profile enrolled with the lost or stolen Smartphone. When you enroll to use the Service you agree to the terms and conditions of this Service Agreement. Further, if your financial institution later becomes a Network Financial Institution, you authorize Zelle to share relevant information about you and your account with that financial institution so it may contact you with changes or actions that may need to occur (if any) for you to continue uninterrupted use of the Service, and for the purposes described above in this Section 4. If the email or mobile number to which it was sent is already enrolled, your money will be available typically within minutes. You agree that we may provide you with Records and Communications in electronic format. Zelle app users are able to send money to other Zelle users enrolled with one of our partner financial institutions. 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