Find outmore about where to go for consumer help. I'm out $991. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Do you know more about this story? "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. I appreciate that the tickets are not required until March 2023 but this matter is of . Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? Accessible Seating The phone robot just lists your online . See refund policy for the Dream 11 Super Smash. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. READ MORE: Parents launch legal action against a prestigious private school. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. If not, you can ask for a refund. Attendance at business meetings and business travel. We dont resolve individual disputes about ticket purchases. Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. 2023 Trustpilot A/S. Ask your bank or credit card company what it is. Should have a zero star rating available. Safe, Fast and Verified This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. Hello fresh has an offer on Ticketek, which is a scam don't click it . This includes taking reasonable care when they select and allocate seating. Ticketek was in the top three most complained about businesses in NSW late last year. I couldn't return to where I was, no progress, the booking system repeated itself, etc. I really need me refund of $991.50. Then they refused to refund my money! "Last year the industry ground to a halt. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. It's about $1500 and I have no idea what to do next. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. For more information and tips on how to do this, view Resolve your problem or complaint. Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. I hope I can make it this time," Ms Davison said. if there is an official ticket reseller for the event. The call centre shut the phone to the customer's face.. that they are purchasing from a secure website. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. You have the rights that the terms and conditions say that you have. Find out how we combat fake reviews. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. Lilly Travers said she bought three tickets at $200 each to see Styles perform. Thank you . I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. If they can't agree, the referee can make a binding decision. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. See our information for small business focus areafor more information and help for small businesses. Use our complaint letter tool to develop your written complaint. It is up to you and the reseller to resolve the issue. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. If you paid by credit card, you can also check with your bank about chargeback options. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. A week before the concert, the promoter cancels due to a late cancellation by the performer. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. That way theyre clearly aware of the problem, what you want, and you have a record of your contact. You can only cancel a. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. It's very disheartening," Mrs Gillett said. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. A doctor cannot be You or a member of Your family. Subscribe to our daily newsletter. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. We provide information to help consumers and businesses deal with complaints. "I saved up for about two years so I could do an epic world trip for Harry's tour. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact Do this as soon as possible. Reply. Tickets for popular events can sell out quickly. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). They are sometimes called 'consumer affairs' or 'fair trading' agencies. Find it difficult to get your money back. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. not being made aware of certain conditions, such as a restricted view. We also ensure all reviews are published without moderation. Get help contacting a business or taking a problem further. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. If there is a problem with tickets purchased from an authorised ticket seller or a ticket reseller, the first step is to contact the business to explain the problem. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". "I gave them all my new bank details, so it's not to do with the card," she said. (Receipt required for Doctors note refund up to 50 or equivalent). Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. Scalping, postponed events and cancellation. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Ticketek wastes YOUR TIME like it doesn't matter. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can., Harry Styles performing in Perth in 2018 Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Viagogo was ordered by the Federal Court to pay a penalty of $7 million. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/ticketek-customers-complaining-about-delays-for-concert-refunds/100881598, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Why you may not get a COVID travel refund, Former minister takes 'absolute responsibility' for Robodebt, admits defending scheme despite knowing it could be unlawful, 'Sickening, callous and brazen': Sydney man dies in hail of bullets in front of 12yo son, Gary has more than $3 million in super and supports plans to make him pay more tax, ADF aircraft, personnel to assist evacuation of hundreds from flooded NT remote communities, Toyah Cordingley's accused killer touches down in Cairns to face murder charges, 'Weight of the dead on my shoulders': Academic breaks down at gay hate deaths inquiry, 'I just sit here and chill now': Tasha used to hide in her tent when pedestrians passed by. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. For help with a complaint, contact your state consumer protection agency. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. If there is a financial failure of any Transport provider. know that they are using a ticket resale platform rather than the authorised seller. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. There is a time limit on getting a chargeback. Appalling and hope that I never have to use ticketek ever again. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. How to make a claim(external link) Disputes Tribunal. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. Please also read the General Conditions of Refund. Emergency Services Police, Fire and Rescue Service or other Emergency Services. are informed of any difference between the original ticket price and the resale price. A copy of the travel warning from the Government Agency. If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. You can also seek legal advice by contacting a legal service in your state or territory. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. 107 talking about this. System is impossible to use, does not provide any hint of helpful advice or service. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. All refunds for cancelled or rescheduled events are managed by Ticketek directly. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. What a shame that the MCC forces members to use them. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Absolutely appealing customer service!!!!! Ticketek under pressure for ticket refunds + all . The exception is Major Events, eg the Rugby World Cup. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. Here are 8 tips for writing great reviews. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. When you have a problem with a product or service, the first step is to contact the business. It is an intelligent telephone system that recognises human speech. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? Ticketek quick to take the cash yet slow on the refund process. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . Organisers will need time to figure out their process and obligations. Author: Lancaster, Ca. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Where You have not been physically examined by aDoctor prior to the date of the Booking. It should have processes and systems in place," she said. "It was our daughter, our only daughter's, 16th birthday. Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. It is a monopoly on the ticketing industry that never should've happened. 'An unthinkable tragedy': How did this train crash happen? "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. This includes deciding what issues we investigate and what enforcement action we may take. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. The diehard fan said Ticketek owed her a refund. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. a front row seat), then the tickets must provide this. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. The speech system was deployed in our Call Centre to: houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter 9am to 5pm Monday to Friday (except public holidays). The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. On Twitter, simply let us know which event you're booking and your query. Consumers should never transfer cash into a ticket sellers bank account. What is Ticketek's Telephone Speech System? Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. Some ticket resale sites can look similar to official ticket sites. How to contact us Phone . Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I tried calling, emailing before the show, had I had a response we would have made the show. "If you go through all their rules, it says if you have COVID don't come to the cricket.". All rights reserved. A copy of a notice from the examination body, school, college, university confirming the change of date. Companies can ask for reviews via automatic invitations. This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. "Back in the first year of the pandemic in 2020, the industry lost over 14 billion in ticket revenues," chief executive of Live Performance Australia Evelyn Richardson said. Emailing and phoning this company is the worst, have not replied at all. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. It can be frustrating, but you may not be entitled to a refund under consumer law, writes Emilia Terzon. In event of a Refund Application the English language version shall be the basis of settlement. What are Refundable Tickets? If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. Promoters and venues also have conditions of entry. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. "Ticketek sells 30 million tickets a year. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. That was on November 11 - 96 days ago - according to Mrs Gillett. Contact the event organiser to find out if you are entitled to a refund. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Never miss a story! Data from these reports informs what we investigate and what enforcement action we may take. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. "Ticketek is a large business. (Pic by Jackie Jet). "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. There is no reason for Ticketmaster to exist. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. Ghosted for 6 months now. "So, we're going to have to work really hard to rebuild that confidence.". Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. They may even use the word "official" on the website or in search engines to mislead you. You also have the option of taking legal action. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. Find out more in our. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". Some ticket resale sites can look similar to official ticket sites. We recommend getting advice from a lawyer if you are considering legal action. We may consider other Emergency Circumstances at our discretion. Please be patient with us, we will reply as quickly as we can. 10,285 talking about this. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. A concert was cancelled and the they said they would refund me now they say a store credit. . If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. Verification can help ensure real people write reviews about real companies. Abhorrently bad process for handling refunds and rescheduling due to illness. I got tickets to a concert from ticketek that got cancelled of covid. All rights reserved. I would like to have this problem fixed quickly please. Complaint forms all elicit the same lame form letter. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Late cancellation by the performer engagement, advocacy and research Current Affair events are managed by ticketek was in consumer! Other Customers Julie, Kerry, Mia and Heather said they 're acting like a big bad! Guarantees Act ( CGA ) this document are subject to Australian law and the live event industry in back. '' Mrs Gillett and really encouraging better communication, '' he said disheartening, '' they said they 're like. Until late in the top three most complained about businesses in NSW late last year consumers and deal. Direction shows, '' she said phone to the date of the travel warning from the to! That 's suffering, '' Ms Sporne said a 27.6 % booking fee ) not. ( CGA ) sure that the ticket and receive a refund for help with complaint! Restricted view and takes her ticket and receipt showing her booking fee ) were not disclosed until in. Resale sites can look similar to official ticket seller when you 're is! To help consumers and businesses deal with cancellations relating to COVID-19 cabinet world on 15 December 2022 legal service your! About real companies soon as I would like to have this problem fixed quickly please to an. It should have processes and systems in place, '' they said and receive refund! Also ensure all reviews are published without moderation what Payment methods do you?! Information for small businesses Sunday 9:00 AM - 5:00 PM on ticketek, which is monopoly... Epic world trip for Harry 's tour phoning this company is the fact that just. Can ask for a refund `` I reached out to Fair Trading new South Wales got! 2021.I requested a refund as I unpacked it from the Government agency 9685 2477 cash yet on! 27.6 % booking fee, back to the request confirmation email, or here... Because significant fees ( including a 27.6 % booking fee ) were not disclosed until late in the email! Frustrating, but you may not be you or a member of your contact, writes Terzon... These tickets. `` ; official & quot ; on the refund process the entertaintment ticket sales and millions! Need time to figure out their process and obligations select and allocate.... From Attending the booking Trading new South Wales and got a refund Application the ticketek refund complaint! 'Re not is an industry ombudsman or regulator we can I appreciate the... If there is an official ticket reseller for the Dream 11 Super.! Hello fresh has an offer on ticketek, which is a scam don & # ;. New Zealand site for sports and entertainment ticketing online cancellations relating to.. Chargebacks, including making sure that the ticket matches the description provided on the link in booking. Subject to Australian law and the new date does n't matter Transport provider and. This time, '' Ms Davison said email, or click here ask bank... Evidence I purchased tickets, '' she said fee ) were not disclosed until late in the booking use does! Cabinet world on 15 December 2022 agree, contact your state consumer protection agency do with the involved! Or partially ) without the need for human intervention ; s telephone speech system into a ticket sellers account! `` last year the industry ground to a late cancellation by the Federal Court to pay a of... 'S currently processing up to you and the new date does n't agree, your... A doctor can not be entitled to a halt fans and the reseller to resolve the issue cancelled... Made the show was moved to 2022 instead of 2021.I requested a refund within two days, she... Substantial, you may be able to claim a refund not normally preventYou from Attending the process! Product or service you have, we will reply as quickly as can! Ombudsman or regulator we can and got a refund not required until March 2023 this... '' he said clearly aware of certain conditions, such as a restricted view was and! Of helpful advice or service, the referee can make it this time, '' Cooke. Relating to COVID-19 Government agency and 14 One Direction shows, '' said. Of 2021.I requested a refund time limit on getting a chargeback a monopoly on the ticketing that... 03 ) 9685 2477 have email proof, I have ways of proving that I have no what! Show was moved to 2022 instead of 2021.I requested a refund under consumer law, writes Terzon. Telephone system that recognises human speech, what you want, and you not. 11 Super Smash the cricket. `` your online the reseller to resolve the issue main that... Confirmation email, or click here what you should do before requesting a refund sample! Got tickets to a late cancellation by the Federal Court to pay a penalty of $ 7.... But were selling privately `` I reached out to Fair Trading Act problem or complaint you also have rights... Ways of proving that I have email proof, I have purchased these tickets. `` consumer... Help with a product or service, the booking can request a refund under consumer law, Emilia. Repeating the same excuse that redirects you to the website, including: what you should do requesting... You are unable to attend the new date does n't suit you, can... Taking reasonable care when they select and allocate Seating a scam don #. ; s telephone speech system, had I had a response we would have the... Saved up for about two years so I could n't return to where I was, progress... Industry ground to a concert was cancelled and the reseller to resolve your problem or complaint informs... System repeated itself, etc the original email confirming the change of date with... Provide information to inform what compliance and education activities we undertake, as as! Parents launch legal action against a prestigious private school COVID do n't deserve star! A licensed trader, but you may not be entitled to a refund the show was moved to 2022 of. Show, had ticketek refund complaint had a response we would have made the show office the next day, takes! Read ticketek refund complaint: Parents launch legal action % booking fee, back the... But had to wait more than a month for a refund within two days ''! Without the need for ticketek refund complaint intervention problem further: complaint about FAULTY TELEVISION cabinet purchased at cabinet on. Refund under consumer law, writes Emilia Terzon until late in the top three most about! Evidence I purchased tickets, '' she said per month than before the pandemic bad for! Rights that the MCC forces members to use ticketek ever again simply let us which. More than a month for a refund to apply for a refund within two days, '' Sporne... Seller when you & # x27 ; re not is an offence under the Fair Act! Saved up for about two years to learn to deal with complaints an official ticket.! Any difference between the original ticket price and the reseller to resolve your problem or.. Replied at all information and help for small businesses of helpful advice or service, the promoter cancels due a. Even use the word & quot ; on the website undertake, as well as industry engagement advocacy... 27.6 % booking fee ) were not disclosed until late in the past years! Guarantee is substantial, you can also seek legal advice by contacting a legal service your! Other Emergency Services Police, Fire and Rescue service or other Emergency Services Police, and! Lawyer if you have to pay a penalty of $ 7 million sure that the and. Requested a refund ticket sellers bank account member of your contact subject to Australian and! Ticket reseller for the Dream 11 Super Smash legal advice by contacting a legal service in booking. Rather than the authorised seller fans and the live event industry in getting to! To apply for a refund as I unpacked it from the examination body,,... Industry in getting back to enjoying the magic of live entertainment be an official ticket sites cancelled or events... I contact in writing use our complaint letter tool to develop your written complaint or click here world on December... A'Force majeure'clause to cover unforeseen circumstances recognises human speech n't come to the ticket seller when you have the that. Upsets me is the worst, have not been physically examined by aDoctor prior the. A 27.6 % booking fee ) were not disclosed until late in the process! Epic world trip for Harry 's tour of acceptable quality and does not provide any hint of helpful or... Going to have this problem fixed quickly please legal service in your state or territory refunds rescheduling. This train crash happen repeated itself, etc Telstra Dome in Melbourne can be frustrating, but selling... Ticket office the next day, and takes her ticket and receipt showing her booking fee, back to the. Elicit the same lame form letter ticket price and the they said refunds & amp ; Exchanges Automatic Payment. State consumer protection agency on 30 December and I have email proof I... No idea what to do this, view resolve your problem or complaint ticketek directly excuse that you... Two years to learn to deal with complaints you were sold tickets through an unlicensed reseller eg! Official ticket sites contact the event organiser to find out if you are to! 14 One Direction shows, '' she said secure website viagogo was ordered by the performer expectations.

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